Shop Quiz: Product Recommender , 284件のレビュー
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I used this app to create a product recommendation quiz. I followed the instructions and copied the html code into my home page to create a quiz button. Unfortunately, the supply theme I am using was not compatible with the quiz button html codes. I had to contact Shopify to fix the broken theme. I have to give credit to Alex though for going above and beyond to provide excellent customer service. He offered solutions and was ready to resolve the issue. I greatly appreciate it. Thank you Alex! Keep up the good work!
Hello Nadine, it's super kind of you to have reconsidered the rating of our app!
I can assure you that your feedback has been super valuable and thanks to you we've spotted the potential incompatibility in the Supply theme and managed to find a workaround to use our quiz on stores which have this theme installed.
Please feel free to reach out to me if you decide to install the app again, I'll personally walk you through it and help you get onboarded. In any case, I wish you the very best and every success in your business endeavours.
[EDIT] I do want to update to say that the customer service and team behind the app is wonderful! They responded almost immediately to my review with a "fix" of sorts to the issue I was experiencing with saving. Once I got my quiz updated and the finished product on my site, it really is very impressive. The app itself is very intuitive and user friendly, so overall I am very pleased and do recommend you try it out.
[OLD REVIEW] 3/5 It's a powerful app and I think it will be great, only downside is saving your quiz as you work on it...It doesn't always save and that means I have to re-do sections and re-link products several times. I even give it a few minutes, as the app suggests, but it still won't be saved or will somehow revert back to an older version. It's tedious enough that it really takes away from the app overall, I'm sorry to say.
Thank you for your review of our app. We apologize for any frustration caused by the saving issue you experienced. We want to assure you that our app does save your quiz automatically as you work on it and every time you leave the quiz builder.
To improve the user experience, we will be implementing a toast message feature that will display every time your quiz is saved. We expect this feature to be available tomorrow.
We have also arranged for one of our customer support specialists to reach out to you to help you complete the setup of your quiz. If you have any further concerns or suggestions, please do not hesitate to reach out to us. Thank you again for your feedback and for using our app!
When I was writing the quiz and choosing the question links, it would never work no matter how many times I tried. It even made the results to the quiz a product from my school I didn't even put in.
Hello Fabio, I wanted to first start off by profusely apologizing for the negative experience you had with our Product Recommendation Quiz app - that's certainly not the experience that we want our merchants to have when working with us or using our apps.
We've investigated the issue you mentioned and have already fixed it for you. If you wanted to give our app another chance, I'd personally help you set up your first quiz and add it to your store.
I've reached out to you via email to discuss our offer further. If you are interested, we'd love to make this right for you. If not, we completely understand, and are very regretful that this is the experience you had while using our app.
This app had all the features we needed and more! There's a solid team behind this app that goes above and beyond in helping their clients.
Thanks a lot for your fantastic review! I'm glad that you've found our app useful and with all the features you need. If you have any improvement suggestions, we're all ears 😀