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If I could give 6 stars I would, the app is fantastic and works great but what sets them apart is their service which is by FAR the best I've ever got in my 3 years on Shopify.
Una App muy útil para crear "Quiz" para los usuarios de la página web, y fácil de manejar para personas sin conocimiento de programación.
En caso de tener duda, sus operarios están a tu disponibilidad.
Email support never came unfortunately, and this is after I subscribed on a plan. ): Wish I had better things to say but I'd probably be looking for a different app.
Hi there! Apologies for this experience... We believe we had send out the reply 4 days ago and re-sent it just now. Can you please check and confirm at your end? Looking forward to working with you.
It worked for a while, but then al of a sudden the app stopped working. It kept saying to clear my cookies and to allow cookies, which I have. I cleared everything restarted my devices and it didn’t work again. I even tried to redownload it and it didn’t work. Not sure if this app is even actually available.
Hi- Raj from AskWhai here... We're very sorry for the issue you faced with our app. We resolved the issue immediately. I hope you will give us another chance. Thank you!
Good app but getting so many bugs; Customer service has been super slow to answer my inquiries, and even after upgrading to a paid plan I am still getting bugs that interfere significantly with my business
We are extremely sorry for your experience. In your case, you left us a review within an hour of sending us your question right before Christmas weekend when we were short staffed. Regardless, we responded to your questions the same day (we could not replicate the issues you were facing) but haven't heard from you.
Good app. hard to understand for basic users. Live chat would have helpful then that multi step form.its annoying.Overall thanks
Mahbub - We appreciate the feedback. There are many use cases and recommendation types that we accommodate to meet diverse merchant needs but we will keep improving our UI/UX, onboarding and knowledge base to make this easier for first time users.
Best,
VQB Team
Usefull specially for the connection with Klaviyo (which could be better explained with a specific faq/tutorial). They've a fast and kind customer service, that helped me with this doubt. Another note: the general design of the "quiz" and app can be improved.
I really like the idea of this app. It's super easy to handle but till now, I'm not sure if this app can show everything we would like to do with it (e.g. answer fields have different sizes), that's why I rated it with 4 stars till now. Customer service is very nice. I always got a fast and helpful answer.
It gets the job done BUT you can only add one question for your quiz. If you want something simple this works which is why I gave it 3 stars. But for more you'll have to look else where.
Hi- Raj from AskWhai here... You can absolutely add more than one question. The instructions are in the app admin under "Help" tab. You can access them here too: https://www.askwhai.com/product-recommendation-quiz-tutorial
I apologize for your experience, and hope you will give us another chance. The app is already live on many stores with multiple questions. Thanks!
The 2 reviews are from the developers themselves. This app is not even fully developed yet and should not have been released on the app store. No instructions on how to do anything. This should not even be given one star, please don't release a program that is not finished!
Hi- Raj from AskWhai here... You are right; we are a new app company and did not have instructions on setting up a quiz. I apologize for your experience. I emailed you the draft instructions right away. I hope that's helpful. We will soon publish them here. The app is already live on many stores and hope you will give us another chance. Thanks!