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App is difficult to set up and use, does not work with gmail and did not collect any reviews for me during the six weeks I used it. When I decided to change apps, I was unable to download the reviews I had collected from another app and imported into stamped.io., despite following their method of using filters. If you have a lot of time and patience to spend chatting with customer support, you can probably get this to work. If you want an app that works out of the box, however, this is not it.
Hello there,
Thank you for your feedback.
Our app definitely works with Gmail, and you'll be able to update the settings to use your store's own email address.
There is also the option of a self-export of reviews in the dashboard available for all our users, here's the guide: https://help.stamped.io/article/238-review-exporting-reviews-checkout-comments
Our support team has reached out to you immediately to assist with resolving your queries and the setup.
We hope that you'll give us a chance to resolve your concerns so that you can get the most out of our app.
Service levels have gone down drastically! Have been running behind them to solve issues for weeks. Any business owner concerned about their business should opt for similar apps with much better service!
Hi there,
We appreciate you taking the time to share your feedback and concerns. We apologize for the experience you've had with our support team.
At Stamped, we strive to provide excellent service and resolve issues promptly. We understand the frustration you've experienced, and we take your feedback seriously.
We value your business and are committed to addressing your concerns and providing the level of service you expect.
Please know that we are dedicated to resolving your outstanding issues and restoring your confidence in our team. We will reach out to you directly to discuss your specific concerns and work towards a satisfactory resolution.
Thank you for bringing this to our attention, and we appreciate your patience.
Unfortunately I had to update my review ... Please be aware! The page speed will suffer a lot from installing this App! I deinstalled it and the page speed did not even improve! It is really not that easy to set everything up and when you ask for help you'll need multiple days to come to a conclusion because no chat function is available! Honestly I prefer running my store without reviews than to use this "feature". I see no benefit in using this ...
I'm paying $300/month for their service and they don't offer any phone or video call support. Very frustrating especially considering other review platforms I have used in the past have much more comprehensive support than email.
Hello Sparx,
We apologize for any inconvenience & frustration you are facing.
We have already dropped an email requesting a convenient time slot to provide phone support in order to set things right for you. Looking forward to your reply :)
Beware, this app will send your customers emails asking for reviews, by default, and there's no way to turn off this option!
For stores in other language than English, be sure to customize your emails and translate them, otherwise your customers will get emails from you in a language they don't understand.
Hello Qvape Ro,
Thank you for your feedback.
We do have a setting available to pause the review requests, which will archive the review emails instead of sending them out.
There's also a complete localization setting available to translate the email content to the language of your choice, so it's definitely possible to customize the review email to your heart's content, before deciding to send them out to your customers.
We hope you will consider using Stamped.io again in the future :)
ive been trying to get in touch with them with a billing issue and have had no luck. So now im losing money because i cant get my store back online until my billing issue is cleared up.
Hello there,
Thank you for your feedback.
We received an email from Shopify support relating to your question about your subscription on the trial Business plan and this is definitely not related to your store being offline.
We will be reaching out to you just-incase and we will be sure to check with Shopify guru about this as well.
BEWARE of this app!!
It emails your customers product review requests and you can’t stop it! I have just had the second round of it emailing customers (who haven’t received their goods yet) to do a product review, despite it being turned it off,and me already escalating to their customer service to make sure it is off which they confirmed.
Both times I have realised only when I have started getting customers ‘Out of office’ replies into my own inbox. Unless you want to lose control over emails going to your customers, be very wary of this app!!!!!!
Hello Tahlo,
We do apologize for your frustration.
Stamped.io's review request functionality once disabled, will allow block future orders from syncing over from your Shopify store, however, the current orders in the queue will continue to be sent out unless archived.
We have now set an update to the settings whereby present orders in the queue will be automatically archived once the review requests are disabled.
We apologize again for your experience, and we hope that you'll give Stamped.io another chance in the future.
Very bad app. Half of the time it does not work. Support chats with you after like 24 hours. Just install something else
Hello Goldyzone.de,
Thank you for your review and feedback.
We are sorry to hear about your experience with Stamped.io. Our support team is available 24/7 via email and will be able to assist with any difficulties you are facing with the setup :)
I downloaded the app 2 weeks ago and it has been the most painful and excruciating experience to date with building our Shopify store. It was impossible to import reviews without their manual help. I am unable to customize anything. Choosing a specific layout for the reviews gives us product pages with different review layouts (some are in columns, some masonary) making our product page look messy and unprofessional. Cannot change font colors, style etc. It's been over a week I have been asking for help and following up and my concerns have still not been addressed. I get vague responses that they will look into it and then crickets. Looking for another app now.
Hi EcoLeo team!
My apologies for the experience here as you have been waiting in our escalated process for some of the issues you reported.
The caching issue affecting your account has been cleared and the customizations you make should save now!
Some of our troubleshooting has been delayed by the reviews being removed before we could address the issue, and there were some permissions required as well which contributed to the additional back and forth.
I've reached out directly on your open ticket with some additional answers to your queries that I hope help provide some support. Please let us know if there is anything else we can do to turn your experience around!
Don't be fooled! Even though it clearly shows above that the business level has it, it does NOT have Google Shopping Reviews -- you will need to pay for enterprise for this feature. Customer service was lacking as I was trying to find out why imported reviews were not linking to the product pages they said they fixed it but it was not fixed. Communication basically stopped -- I assume another time zone but they are not on top of it like other apps.
Hi there,
Our apologies for your frustration.
Stamped.io provides a 12hr guarantee reply to queries, and you'll see that we are one of the quickest support for review apps.
We are actively reaching out to you to assist with the Google Shopping feature with our sales team.
Regarding the imported reviews, we've confirmed that they are imported correctly, and you'll see them showing up well once we get the widgets installed on your product pages with the needed access.
We look forward to assisting you to get the set-up done :)