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They say they allow video reviews, yeah after you install the free version you need to upgrade to the next plan just to have ANY options... Then when you pay $29 you find out that if you want video reviews you need to pay $199 a month. What a joke. I've ran hundreds of reviews with loox on my other sites and have had great results, I should have stayed with them. Deleting this app and going back to loox. Call me when all your features are $50 or less a month
Hello Amrap Tactical,
We are sorry to hear about the frustration you had. Stamped.io is transparent in our pricing and plan, you can view this via our app page and dashboard section.
Our subscription pricing plan scales according to the available features and number of orders, this is so that we can provide more value to larger Enterprise business with higher order volumes as well. This is also commonly done for all other Reviews app. Stamped.io also provides more features compared to other review apps including Loox.
We hope that you'll reconsider Stamped.io again in the future.
Paid for one of the versions, you basically get no features, and have to pay even more for basic features. Contacted for a refund but just get sent round in circles by a chat bot.
Hey there Holiday Bottle team,
I'm sorry to see you've had this experience.
The basic plan is a great place for new and small businesses to start with; it comes with all the standard features of our product that let you collect and display reviews. It is true that higher plans have additional features which may be what your business is looking for.
I have located your support request and it looks like you submitted using our old support email hello@stamped.io please note we are now using support@stamped.io for all support requests.
I have flagged your request and one of our product support reps should be in touch soon to help you out.
If there is anything we can do to help you succeed please let us know!
I have been trying to use this app for over a week now. I can not add any rules to start the Loyalty Program. I have sent numerous emails and keep getting 'this is an ongoing issue and our engineers are working on it'. Are there any other apps suggested because I'm completely frustrated with Stamped!!!
Hey there Leaf Society,
I'm sorry to hear about your recent experience with our Loyalty product. It looks like you encountered a known bug that his since been resolved!
Allie has your support ticket well in hand, and it looks like the two of you have been working together well. I am happy to see you are remaining with us :)
We will do everything in our power to keep you running, please let us know if there's anything more we can do.
This app is so FRUSTRATING! Everything I try and click on says I need to upgrade my account and the only plan worth upgrading to is $69.00 a month.
Be sure to check out the pricing "details" located below where it says that the price is $0.00 a month. in very small print. Usually, they will have custom or something similar listed for pricing, instead of advertising that the app is free then makes you go to a completely separate page to view their pricing!
NOT WORTH IT IN MY OPINION!
Hello Starving Jewelers,
Thank you for your feedback.
Stamped.io has come up with a list of updated pricing plan, which is competitive with other review apps in the market, and contains a wide range of features that fits the needs of businesses at every stage of its growth.
Every of our plans are value for money, and it starts from as low as $15/month. We are totally transparent with our pricing and there's no hidden charge involved.
We hope you will reconsider Stamped.io once again in the future :)
Customer service answering time is very long. They give me a free plan, and I lost the trial period. So I must to bought the plan to use, after uploading one review the widget stopped working. Not updating settings and not uploading photos and not updating reviews, just stuck...
Hi there Amordentro team,
It looks like we're already in communication through your open support ticket. I'm sorry that our weekend coverage is not as strong as our Mon-Fri support, but we do hope you can give us the chance to resolve your requests before making up your mind!
We can absolutely help you out here, but you would need to provide our support team with the collaboration request we have already sent.
Do not trust, waste your time and your money on this app.
I was looking for a free alternative to Loox. Well, this app is definitely not it. The functions in the FREE plan are close to 0 (no surprise).
Hi there wooden world maps team,
We do our best to provide valuable features on our free plan option; such as in-email and SMS Review Requests, customizable review fields, the ability to share reviews on social, and more!
If you feel your business has scaled into a place where our basic plan would better suit your needs, we would be happy to help!
I'm sure you'll understand as a business that these additional features required development, our support and continued maintenance. As we don't run any in app ads in our free plan like some other products, we have to ask a reasonable subscription fee for these options.
Please feel free to create a support ticket anytime if you require our assistance maximizing the value that even our free plan can provide!
Just awful app. Reviews aren't up to date. Bad interface. Lags everywhere. You have to set up all codes by yourself.. So bad.
Hello there,
Thank you for your feedback.
Our apologies for the experience you’re facing.
Stamped's widgets are coded to load asynchronously, so it will not affect load times.
Our app has one of the easiest interfaces to navigate around, and there is a in-built navigational and guide in the app to help you with installation and setup (:
We do assist with the widget installation process if the auto-installation does not work for your store's theme.
But no worries! Our support team will be reaching out to you via email to ensure that you get the help you need :)
Actually a pretty bad customer support. Wanted to change my review app on all my stores to stamped.io but the integration with the CSV file is a disaster to be honest. Such a pity.
Hi there Art for Everyone team!
I'm so sorry to hear about your experience.
I'm seeing that Salem had responded to your ticket and I've asked that he keep an eye on that to help you get get onboarded.
I've sent you a separate email as well to see if there's anything else we can do to help with the process.
Thanks for the feedback on this part of your journey, we'll look into the overall import process to make sure it's as seamless as possible!
We'd love the chance to change your experience and get you set up so please feel free to create a support ticket and we'll keep our eye out for you!
All the best
Long story short: Avoid until Stamped,io can prove they are able to support their customers with a properly working product without need of relying on non existent customer service to get things fixed.
Long story:
After getting the app installed, we signed up to the Business plan instantly for the features we were after. This is where the headaches started, we were unable to activate features even though the button said enabled after saving, however clicking refresh would show the same toggles switched back to disabled. The features we wanted didn't enable. We reached out to their support to help with these issues, but their customer support is honestly the most horrible part of this experience. It's non existent. I do not see the value in paying X amount a month when there is 0 support. I sent a message on the 17th Nov, its now the 22nd and still no response to a basic issue. Sure its only 5 days so far, but imagine if a critical issue occurred and needed resolving and the only way to resolve it was to reach out to customer support? Screw waiting DAYS to solve it. Because of this, We switched over to Okendo instantly, and Im glad to say our experience so far with them has been nothing but extraordinary. We're so glad we made the switch!
We want an app that is looked after and maintained, not make us feel abandoned, especially with such a crucial feature like reviews.
Im disappointed because friends of mine who also run shopify stores used to praise Stamped for being the best reviews app, but it seems ever since their acquisition, they have gone down hill. The friends who used to praise Stamped have also jumped ship to other solutions.
For those looking for a reviews app, I strongly recommend AVOIDING Stamped, they dont get my stamp of approval. Go with a another solution.
Hi there Roterunner team,
I am terribly sorry to see this has been your experience.
Our support has recently moved to a new ticketing software in order to address some of the issues you have experienced previously. We're a small team now, but we're growing in the new year to ensure the wait is never longer than 24hrs for any first reply from our team. We've also updated our schedules to provide more complete coverage throughout the weekend.
I know this does not change your experience, but I wanted to assure you we are aware of the challenges and working our hardest to ensure this doesn't happen again.
I see we are working with you to remove the widgets now and I do hope we can see you again in the future.