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Long story short: Avoid until Stamped,io can prove they are able to support their customers with a properly working product without need of relying on non existent customer service to get things fixed.
Long story:
After getting the app installed, we signed up to the Business plan instantly for the features we were after. This is where the headaches started, we were unable to activate features even though the button said enabled after saving, however clicking refresh would show the same toggles switched back to disabled. The features we wanted didn't enable. We reached out to their support to help with these issues, but their customer support is honestly the most horrible part of this experience. It's non existent. I do not see the value in paying X amount a month when there is 0 support. I sent a message on the 17th Nov, its now the 22nd and still no response to a basic issue. Sure its only 5 days so far, but imagine if a critical issue occurred and needed resolving and the only way to resolve it was to reach out to customer support? Screw waiting DAYS to solve it. Because of this, We switched over to Okendo instantly, and Im glad to say our experience so far with them has been nothing but extraordinary. We're so glad we made the switch!
We want an app that is looked after and maintained, not make us feel abandoned, especially with such a crucial feature like reviews.
Im disappointed because friends of mine who also run shopify stores used to praise Stamped for being the best reviews app, but it seems ever since their acquisition, they have gone down hill. The friends who used to praise Stamped have also jumped ship to other solutions.
For those looking for a reviews app, I strongly recommend AVOIDING Stamped, they dont get my stamp of approval. Go with a another solution.
Hi there Roterunner team,
I am terribly sorry to see this has been your experience.
Our support has recently moved to a new ticketing software in order to address some of the issues you have experienced previously. We're a small team now, but we're growing in the new year to ensure the wait is never longer than 24hrs for any first reply from our team. We've also updated our schedules to provide more complete coverage throughout the weekend.
I know this does not change your experience, but I wanted to assure you we are aware of the challenges and working our hardest to ensure this doesn't happen again.
I see we are working with you to remove the widgets now and I do hope we can see you again in the future.
Horrible support. Even if you are paying $119 for the app, the support takes 48 hours to respond. Oh and also, the reviews only show up on your product page, not on the collection pages. Please don't fall for the scam, there are 10x cheaper alternatives with better support and a bug-free environment. What a joke.
Hello Forest Kids Norway,
Thank you for your review and feedback.
We apologize for the difficulties you have faced with our support team. The inquiry was sent over the weekend and we have since replied to your emails well within 48 hours.
The star rating badge is available for the collection pages as well, and this will usually involve a manual code installation which is explained in our installation guide for Shopify themes: https://help.stamped.io/article/716-installing-the-app-main-widget-and-script-on-shopify-2-0-themes
Our support has reached out to you regarding this inquiry, and we will be available to assist you with the setup :)
In this post, the app display a lot of features as part of the plan. But you only get the basic for free, with the same funcionalites of Shopify's review app.
If you want the features that they claim to have, you have to pay a lot.
Hello Amazing Geek,
Thank you for your feedback.
Stamped.io's free plan does come with a wide range of features that are useful for any stores which are starting out, which includes the sending of review emails, social sharing, custom form and much more. There's definitely much more that our app can offer compared to the native Shopify product review app.
Our pricing plan is also designed to scale with your business, with an increase in feature list and monthly order limit to suit the needs for businesses of all sizes. They are all value for money and starts from as low as $15/month.
We hope you will consider using Stamped.io again in the future!
WELL, THIS DID NOT MEET EXPECTATIONS AT ALL.
It was installed by a team member without my knowledge. I tried it out and it was immediately uninstalled. I do have a really big issue with this app. I continue to receive unwanted e-mails from them. I spoke to a representative from Stamped.io to unsubscribe me from the list, Amelia Clay, who stated, "We have removed you from any further emails! All the best :)". Immediately within hours after that e-mail, I receive not 1 but 3 more e-mails from them. Not a big deal as I am using a temp e-mail and it all goes straight to spam. But it might be an issue to other store owners. If this does not work for you, be ready to come across this situation like I did. CUSTOMER SUPPORT, USELESS! Just like this APP. Guys, do yourself a favor and stay away..!
Hello Bumnasium,
Thank you for your feedback.
Stamped.io does acknowledge the importance of privacy for our users and their customers, and has refined the un-subscription function to include an import function, and syncing with Klaviyo to ensure that customers who have un-subscribed from marketing emails will not receive review emails from the app as well.
We hope you will reconsider Stamped.io again in the future should you be looking for another review app for your store :)
Poor, I can't uninstall completely after uninstalled the review still be, so bad-----------------, and now I need wast my a lot of time to solve this problem
Hello WhatsBag,
Thank you for your feedback.
There are just a few simple steps to remove the codes from Stamped.io once the app is uninstalled, and our support team will always be available to assist you with the code changes if you need help.
We hope you will reconsider Stamped.io again in the future :)
Asking me to go premium before the app has even started to do anything of the free trial. Quite fishy
Hello there,
Thank you for review and feedback.
Stamped.io has a pricing plan that fits stores of all sizes and stages of growth, and our free plan will be sufficient for the basic functions that a store owner requires to start collecting written review from customers.
There's no requirement for you to be on a paid plan to continue using Stamped.io as this is completely optional.
We do recommend that you consider one after you are completely satisfied with our app, as it comes with a higher order limit for sending review emails, and a whole array of revenue-generating features for you to explore.
Our support representative has also attempted to reached out to you in case you require any assistance with the setup. Please do contact us via hello@stamped.io should you need any help! :)
you get nothing when you install a free version.
I wanted to get this plugin for customers to put images on a review but they want $99 per month for this feature lol
Hello Fobiu8,
Thank you for your feedback.
Stamped.io's free plan does come with a wide range of features that are useful for any stores which are starting out, which includes the sending of review emails, social sharing, custom form and much more.
The ability for customers to upload a photo along with their review is available on our Basic plan, which is only $15/month. Our pricing plan is also designed to scale with your business, with an increase in feature list and monthly order limit to suit the needs for businesses of all sizes.
We hope you will consider using Stamped.io again in the future!
i dont using ! app Bad fffffffff
App does not work. Everytime I try to connect my shopify store to stamped.io it takes me to error page. Every single time
Hi there Eclipse Lighting team
Thank you for taking the time to share your feedback with us.
We're glad to say that the temporary issues we were experiencing with access to our app have been resolved. You're now able to connect your Shopify store to Stamped without any problems.
We understand how frustrating access issues can be, and we apologize for any inconvenience this may have caused you. Our team worked hard to identify and resolve the issue as quickly as possible, and we appreciate your patience and understanding while we worked to fix it.
We always strive to provide the best possible experience for our users, and your feedback helps us to improve. If you have any further questions or concerns, please don't hesitate to reach out to us. Our support team is always here to help and ensure that you have a positive experience with our app.
Thank you again for bringing this to our attention, and we hope that you continue to enjoy using Stamped for all of your reviews and ratings needs.
I just installed it in my shopify store so can't give a review now
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Hello there,
Sure thing! Please feel free to test out the app and update the review whenever you're ready :)
You can also reach out to us at hello@stamped.io and we'll assists swiftly.
Thank you!