Stamped Reviews & Loyalty

Stellar Experience with Stamped Product Reviews & UGC!

The Stamped Product Reviews & UGC app it's excellent! It's incredibly comprehensive and user-friendly, making it a breeze to navigate.

When I encountered a slight hiccup while trying to integrate their codes into my website, I reached out to their support team. They responded almost immediately and guided me through the process with patience and expertise. They went above and beyond to ensure everything was set up perfectly, and I couldn't be happier with the outcome.

I must commend the Stamped Product Reviews team for their exceptional customer service – it's truly the best I've encountered in a long time. Their dedication to helping customers succeed is greatly appreciated.

Thank you to the entire team at Stamped Product Reviews for providing such an outstanding experience!

Adriana

Absolutely fantastic customer service, paired with a phenomenal app! We were using Stamped previously, but when the Shopify free reviews app was discontinued, we switched that side over to Stamped as well.

The guides for transferring over worked seamlessly, and support was incredibly helpful in helping us get everything working!

UPDATE: Customer service contacted me and was able to fix the issue I was having in a very timely manner. Thanks guys, I really appreciate it and you've made my life much easier.

We used to be able to scroll through reviews, which made it super easy to view and manage all of our reviews and somehow that is no longer possible. It makes it extremely difficult to manage anything and makes me very frustrated as we have a lot of reviews to manage and scrolling up and down the main page is so time consuming. Support said they would consider my request to implement a scroll bar but it was there before, so why get rid of it if it makes our lives easier?

We've been a customer since about 2017 on the Reviews product. A lot of features have been added over that time.

We recently went through a theme upgrade and I forgot to re-add the script to the theme.liquid, their tech support resolved the issue quickly.

They're a stable and reliable partner for your business.

I have been using Stamped for a few years now and am a happy customer. Their customer service is very responsive, and can effectively solve your issues promptly.

I have been using both the Review and Loyalty apps for a few years. Whenever I have a problem or question, the Stamped crew is always quick to respond also the backend admin is very straightforward.
Recommended

AWESOME support. It is a Saturday and the chatbot was of little use. It then invited me to get in touch via email. I was not expecting much.

But then I got a reply in less than 2 minutes I would say. My reviews were missing all of a sudden and they needed to add some customer display widget. Only thing that would have been better is if they were able to tell when this issue started and why.

Possibly due to my theme, another app, or Shopify itself. Mystery continues.

I was also happy that they offered to help with the fix. It simply took a collaboration request and about 10 minutes. It would have taken me MUCH longer I am sure.

We have dealt with Stamped since 2016 and historically have been an excellent vendor - among the best we have experienced. Dealt with Elvis today on two matters. He replied promptly and professionally. Great to work with and did an excellent job to get issues resolved.

Allowing my customers to leave reviews helps me create the best products possible and also helps their fellow buyers make educated, confident decisions. This app is perfect for my needs, and when I contact their customer service, they're always friendly and super fast!

After using this app since 2019, I'm sorry to say there are some frustrating flaws which are leading is to consider migrating to another service.

1) You can't display a single review (as in one review). You can only display a review title, which the user has to click to see the review. There are a number of problems with this approach, the main one being that 99% of review titles are generic like 'Great service' or 'Great product'. This makes the reviews look fake and makes people less likely to click the title to read the review - even if they understood that you have to click to see the actual review, which most people do not.

2) You can't leverage reviews by integrating them into your content. It's infinitely more powerful when your marketing text is backed-up by a customer who says the same thing. But not being able to display a review makes this impossible (review titles are almost pointless as noted above). We've been told that to display a single review, we'd have to hire a developer to make a custom app. This sounds crazy for such basic functionality.

3) We often go through periods where in-page reviews don't display on the front-end at all. When this happens we try multiple browsers, try viewing on our phones over the mobile network (bypassing our ISP), clearing the cache etc. Then after a while, the reviews display agin.

4) The app is unacceptably slow 90% of the time - and we're on 200Mbps fibre with only two people using the bandwidth. Every click has a delay, it's crazy. Also, adding reviews in the Shopify editor is painfully slow, often requiring constant re-loads just to see them (often 3 or 4 reloads).

5) [Edit - this is now fixed] You can't search reviews! This used to work but it's been broken for months now, something support has acknowledged.

If all you need is a decent system to collect reviews and display them on product pages, then great. But if you want to start leveraging your reviews in more places around your site, like the home page, landing pages, blocks etc, then I'd seriously consider another app.

What's kept us using Stamped for so long is the great service and the people. But the crazy limitations and speed issues are forcing us to consider a different app (we're not looking forward to moving). Sorry guys, very sad to leave this review. Cheers, Ben