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I would have love to give this app a good review, but quite frankly I hope this review is help to improve the app. Clicking from Shopify app page, the app takes absolutely forever to load. The reviews to my customers never load, unless they click on the "Have trouble loading, click here" , which isn't helpful because their review gets erased and they have to start over on the stamped website which is so bad!!! And the app website is incredibly slow. Sadly I would delete this app in a heart beat and replace with something better if it wouldn't take my reviews on my site with it. Super disappointed, saw it on Tik Tok and had my hopes really high, but was let down. PLEASE improve this app, I know it has so much potential to be AWESOME. Update: Thank you so much for getting back to me! I am having three issues. The app loading from the Shopify store (has improved since the update). But most importantly the emails interacting with my customers. Two problems. The email isn't submitting for their mobile review (but does work on desktop but 80% of mine use their phone). And the "resend" email is not being sent to them. I followed up with two customers after the resend email label had been present in the stamped.io website, and nothing.
Hello Catie's Miniatures,
Thank you for your feedback, and we are sorry to hear about the issue you are facing with our app's dashboard.
Our engineers are doing extensive testing and have confirmed that the dashboard is loading well across various devices and browsers, this is most likely a browser cache issue.
Our support team will be reaching out to you to assist with troubleshooting the issue and ensure that you're able to log into the dashboard as intended :)
Update: Our support team have tried reaching out to you via a phone call, but it seems that the number is not in use. We have sent you an email to follow-up on the issue. Hope to hear from you soon.
My biggest mistake was choosing this app. I tried to customize the reviews widget and it wouldn't change absolutely anything. But the worst part is definitely the customer service because they take 30+ hours to reply. I have used more than 8 reviews app before and I've never seen customer support taking so long to reply to a simple question
Hey there Bentior team,
Our small team works hard to ensure our merchants feel supported. I am sorry that this was not your experience.
We keep tickets assigned to one support rep at a time to ensure continuity and ensure quality. This can mean a longer time between replies when the support rep handling your case signs out for the day.
Should you ever decide to give us another try, we'll do everything in our power to make sure you get faster responses by allowing your tickets to float unassigned so the next online agent can assist.
Thanks again for your feedback
quiero desintalar la aplicación y no dice como.....He perdido tiempo y al momento de desintalarla no hay información en la web y no me responden en el chat
Hello there,
Thank you for the review.
Removal of the widgets is really simple, we have replied to your emails with steps required within a couple of minutes.
Thank you
I need help, and no one replies. I've imported some reviews from an older website, and they aren't showing up on our current website where the Stamped app is active. It's quite annoying. I would love some help because it should be a good app.
Hi there uBloomd team,
My apologies for the frustration. I do see one support ticket you have with us, but it looks like Marcel replied to this already!
We've recently expanded our team to 2x where we were last year! We do hope this helps ensure the service levels you were expecting.
I'll reach out separately to make sure we have a direct line of communication and I can help ensure you get the timely solutions you need to succeed with Stamped.
I look forward to working with you
Just downloaded the app and it's requesting a review. Not sure how it's going to work for me. Hoping for the best.
Hello there,
Thank you for your feedback.
The review request component in our set up guide is skippable and our users need not submit a review if they are not ready to.
Stamped.io has helped many e-commerce businesses to increase their user-generated content and social proof, we are sure that it will work for you too.
Our support team is available 24/7 and reachable via hello@stamped.io, should you require any assistance.
We look forward to having you onboard and hope that you'll get to update your review in time :)
This app was recommended to me but adding the different lines of code (when they can't tell you exactly where to add them) was aggravating and beyond my skill level. I have over two years of experience with code, so not a total newbie. Would definitely use the app if it would install itself, or with minimal coding and explicit directions.
I installed this app to enable sending review emails to customers but the app is so confusing and hard to understand.
Hello Bodies and Botanics,
Thank you for your review and feedback!
We do have several onboarding resources available that can assist you with setting up the dashboard and widgets, which include a dashboard guide when the app is first installed. Here are our getting started documentation for Shopify users:
https://help.stamped.io/article/4-getting-started---shopify
https://help.stamped.io/article/142-main-reviews-widget---installation-setup
Our representative have also reached out to you to assist with any issues you may be facing with the setup :)
The Starter is advertised for $9, but after installing the app the real price is $15 per month. Get your * together, what a waste of time after spending lots of time researching the apps and costs!
Hello there,
Thank you for your feedback!
The starter plan is actually a new plan that you can find on the page here:
https://go.stamped.io/v3/#/onboarding
It's $9/month and comes with tons of features :)
Please let us know at hello@stamped.io if you need any assistance!
Seems to work fine, but you can't translate the texts so everything is English for now (besides the content of the e-mail you send) and I have an Spanish store. What a pity.