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I am giving this 2 stars for the following reasons
1. Support is terrible. It takes 24 hours for a response, then if you need to respond to their response it takes another 24 hours. The support staff is unhelpful and doesn't think beyond what is written to what the problem can be. 2. I also recently added stamped reviews because of the bundling cost savings...big mistake. It took 3 weeks to import from my other platform. I had to send them updated exports. Their "easy importer' does not work! I kept getting errors despite doing it EXACTLY as they document. I sent it to them to do ... 3 weeks later...the points are imported. I had to go back through transactions while waiting to ensure point values were correct, which they weren't. The UX also doesn't display points unless you click on each individual profile. The UX loads slowly so it's torture working in the app also. I'm not saying don't use them...but ugh the onboarding has left such a bad taste in my mouth.
Hi Emily,
Thanks for taking the time to provide your feedback, you have raised a few concerns here so please allow us to address each one!
We have a small team and can only offer limited support over the weekend, which can certainly cause some frustration when you're waiting for our help. In just a few days we will actually be releasing a new schedule that should help bolster that support coverage. Our team operates across multiple time zones and previously we would allow tickets to move across teams to whichever was online. We found that this created a breakdown in communication so currently we try and keep each request assigned to one support rep. I know that this can cause some added delays, and we're looking at timezone based routing to alleviate this.
Yours is the first concern I've come across in regards to the "easy importer" so I've flagged this to our product team in the hopes that we can address all of your concerns. Afterall, we can't call it the "easy importer" if it's not easy!
The intermittent slowness you've reported is a side effect based on growth in our customer base compounded by seasonal increase in site visits calling the endpoints connected to our site widgets, we have been seeing a bit of an uptick in response times and 500 timeout errors.
The good news is our wonderful product teams have identified a permanent fix and we should be a few weeks out from seeing the stability our merchants have come to expect from Stamped.
I know that was a lot, but I'll be sure to reach out directly as well to see if there's anything we can do right now to make you feel more confident in our products.
Thanks again for taking the time to share your feedback, my apologies for your recent experience
The app works great, and I've really been enjoying how everything is working. However, I can't do a 5-star review because, sadly, the customer support, although able to reply fast and nicely, was not as helpful as one would hope in this day and age. I had a question to which they replied very fast and nicely but neglected to say that solve was not available for all plans. That lack of vital information would've saved me time preparing every step the customer service advised, as it would've saved them (Stamped.io) time in back and forward with emails trying to understand why it wasn't working until it was pointed out it was not for all plans. That was my experience; you may have a different one, still, that says nothing about the app itself, which has been working great so far. 5 stars on the app, 3 on the customer service.
This reviews app has a great intuitiveness to it. I first used Shopify Reviews to import all of my Etsy Reviews, and other website reviews - after some time I wanted the capibility to send email requests for reviews, which Shopify Reviews did not have.
This program is great for getting more reviews, and integrating to so many platforms - it also has a great platform for expansion, meaning the more expensive plans give you bigger and better benefits which is exciting.
Hey 21 Day Meal Plan,
Thank you for your kind review!
We're glad that you're loving our app and features.
Stamped.io does integrate with many other apps out there so that we can provide a smooth and seamless management of Business operations for our users.
We hope that you'll have a great time with Stamped.io while generating reviews for your store :)
Fantastic service. Went with the enterprise plan and Rachelle did the full onboarding process for us. 100% seamless
per ora mi sembra buona, il piano gratuito. or lo provo e poi modifichero se necessario la recensione
Hey there,
Thank you for your kind review :)
Actually, the review submission section is skippable, if you do not wish to submit a review.
We hope that you'll have a great time collecting UGCs with Stamped.io!
Love it! Amazing app to design and add reviews from customers! Love that it has a free plan for small business!
Hello Millié Jewelry,
Thank you for your kind review!
We're glad that you're liking our app and support, and we hope that you'll enjoy using Stamped.io to increase social proof and drive sales :)
First of all, this is the best review app on the market for the price PERIOD. The reviews are searchable, they allow for tags, and the whole look/feel is highly customizable.
However, what I like even more than the app itself is the support team behind it. They are incredible. If you have ANY issues with this app, the support team will fix them IMMEDIATELY. I have never received better support from an app company in my life
Hey Joyride Harness,
Thank you so much for your review and kind words!
We're glad that you found Stamped.io to be a great fit for your store, and we're heartened to hear that you're loving our features!
Our team is deeply appreciative of your compliments and we look forward to growing with you, thank you so much :)
This app is wonderful! I really appreciate the ease of use and features available. I tried other review apps, and this one met our store needs the best. Thank you!
Great little app that does exactly what it says on the box. Has generated us many more reviews than we could ourselves, and we now get great feedback from our customers on where to improve. Its especially good if you are a paying customer, but even if you're not, it does the job right. Thanks Shopry.
We added Stamped to replace another review provider. It integrates seamlessly into Shopify and is easy to use. The additional widget functionality is also easy to add on the site for additional review exposure. While we are still evaluating the functionality, this is a great tool so far and very affordable!