Recensioni (6.435)
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In base alla valutazione
I sell vintage which is why I chose to install the Stamped.io Reviews app on my site rather than the more basic Product Reviews app. I wanted the ability to display my customer reviews as a group (as opposed to on a product page) because my items are all one-of-a-kind . The user documentation provided is good so I was able to get 90% of the way through by myself before I encountered an issue re: the photos uploading that required me to contact the support team directly. I am pleased to report they resolved everything very quickly, on a weekend no less! The functionality provided by the app is excellent and the support is even better. Color me a happy Stamped.io client.
Linda Shore
Selective Salvage
What I enjoyed:
1. The support: the support is simply phenomenal. They do a great job helping you with your request. I was really satisfied with the level of care I received. I think customer support is super important because when adding a new app there are often times a learning curve. The supporting staff makes that learning curve easier to climb.
2. The instagram curation and check-out micro-reviews are huge for our store because right away we were able to gather user generated contents since we have a crowd on Instagram.
What I did not enjoy:
It's not necessarily what I did not enjoy, but rather what could be improved.
1. It will be helpful to have a video conference / training session from the support team. It will speed up the onboard process since sometimes issues are just easier to express over video or screen share.
2. I think the layout builder could be a little better or have more feature. For instance, the reward reply email didn't have the option to add in the company address. I contacted the support team to put it in. To me it's important because every email should comply with CAN-SPAM Law.
3. Having a UI where user can input their own pre-header would be nice since those things can improve open rate.
Again, these are features that are nice to have since they are available in Klaviyo (we use Klaviyo as our ESP), but from development point maybe it's difficult? Overall it's still an easy5 stars because I respect companies that devote their time in their customer support. Lots of softwares and tools now can do the same thing, but when it comes down to it, who can provide the best support is the difference maker to me.
Hey Gooby,
Thank you for your review and kind words!
Our support team is heartened to hear that we have made your journey with us at Stamped.io much easier :)
We do hear your feedback as well, and will forward it to our tech team for their consideration.
Thank you so much for your continued support!
Great app, works beautifully. Customer support was just incredible and went above and beyond what they had to with their assistance. We at groundz.com give you guys 6 stars!
Amazing! is it possible to remove the date of publication of the reviews? The app is so cool! It's a good plan (sorry for my english i'm french) ;)
Hey Kadiria,
Thank you for your kind review!
We're glad that you're liking our app, and yes, you definitely can. Our team has assisted you with your query :)
Thank you again, we hope that you'll have a great time with Stamped.io while generating social proof for your store :)
This company is superb, i wasted 3 months with yotpo and ristrict myself to lot of limitations without any reason, then shopify expert recommand this app to me and i m glad that i migrated. It solved all my issues and i m more then happy !!
Support is so fast that sometime it feels like they reply almost same second as you shoot them email.
Keep it up
Cheers
Whatever has not worked right out the gate due to our inexperience has been quickly worked out by their knowledgeable team. Great app. Great support. We looking forward to expanding our use of their tools.
The Stamped.io team are extremely responsive and go the extra mile to help. Can't recommend them enough. And the app is brilliant. It does all the things I could ever want it to do and more. If you're on the side line about using this app I'd suggest taking the plunge!
Reviews are easy to generate and very helpful. I appreciate this app and I would recommend adding it.
Hey Portland Health Supply,
Thank you for your kind review!
We're glad that you're liking our app, and we hope that you'll enjoy using Stamped.io to increase social proof and drive sales :)
Really easy to use and set up review requests. I was also able to go back (with an upgrade and some great help from their service folks) to set up a recurring review request from past clients we had before we got the ap.
The free version works great (sorry guys but you should probably charge a little for that) but we had to upgrade for some extra features which is good for the money.
lookupdummy.com
Great app and even greater customer service. Every time we need an issue resolved or have a question, Tommy (app developer) gets back to us quicker than any customer service I've ever dealt with. Perfect combination of product and service.