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Inactive support, Apps don't work as advertised, support doesn't acknowledge problem and thus doesn't solve, however they advise to you switch to a plan with higher monthly fee if we want to use bug free APP, fyi, we already already on a paid plan !!
Hello Saraf Furniture,
Thank you for your feedback.
Our support team aims to reply all queries within 12 hours for all users.
We are sorry to hear about the ...
I hate to do this, but their customer service takes days to answer, and not that helpful. Perhaps with this review things will be taken seriously? Hopefully :(
I have never seen such poor customer service like I have been consistently sending email that we need to implement a particular functionality that you supposed to give us already. First we purchased premium plan and the tag/topic filter functionality was not working then you guys said it was mistakenly added and you need to purchase the Pro Plan, and even after getting pro plan that functionality ...
Hey there DMoose team,
I'm sorry to hear about your experience and I've taken a look into your support requests to try and get a better picture of how this happened.
It looks ...
Hi there,
I am getting charged since March for 6 non existent Shops.
I sent few email about cancelation and about getting my money back (20.7 x 6 March, 20.7 x 6 April, 20.7 x 6 May = 372,7 $ in total) but no answer so far.
Hi there Delumani team,
It looks like both Marcel and Salem have ticket with you regarding this and we have already escalated your concerns directly to our billing team!
You ...
SCAM COMPANY! I tried to cancel with no response, keep being charged every month! STAY AWAY! Wasted hundreds of dollars for nothing.
Hello HearMode,
Thank you for your feedback, we are sorry to hear that you have experienced a billing issue with our app.
We have checked our inbox and there are no queries ...
App feature was good when I first stared using this app back in 2020. Now, there are many other review apps that have better features at much lower pricing. Also, I asked for customer support since my v2.0 theme wasn't showing review widgets correctly. However, their responsibility is poor, I had been waiting for many days now, and still no reply. Now, I decided to change review app to others. ...
Stamped 'support' is the worst. Do NOT waste your money on this app. I am paying $600/mo for the Professional plan. There is a permissions bug that their support team cannot figure out, and instead of helping, they simply ignore open tickets. New tickets are responded to, but then I am ghosted again. For this premium price, you would expect reliable support. I am going to uninstall.
Hi Rachel,
Thanks for taking the time to outline your recent feedback here. I am sorry to see this has been your experience so far.
From our support tickets with you, I can ...
My plan was automatically upgraded from the free plan to a plan that charges $299 monthly. Buyer beware
Hello there,
Thank you for your review.
We just checked and you were upgraded to the Enterprise plan last year on 2018 February and was paying only 99.99/month as you were ...
Update 5/19/22: The app was sold by the original developer Tommy and there have been no improvements to the app whatsoever. The dashboard is littered with bugs that are not addressed and it's incredibly slow. Additionally, the customer service has gotten incredibly terrible. They take days to respond, and then don't even address your question properly because it's outsourced and they probably don ...
I have tried contacting support for 4 days now. The stars are not displaying on my shopify site and I've made no changes.
Very very very poor customer service. I will be switching to Klaviyo immediately for this reason.
Hello Pseudo Force team,
We're genuinely sorry to hear about the difficulties you've encountered, and we sincerely apologize for any inconvenience. We value your feedback and ...