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Frontend is OK, but terrible BACKEND, and customer service is terrible they come with the intention of helping, but they break things even more which causes massive losses on your end.
Hi there Bluntique team,
Thanks for flagging your concerns with us here.
I did some digging and it doesn't look like we changed anything that would have had any negative impacts that would have caused any losses. The second issue you found with the sort function appears to be unrelated and has now been resolved.
We'd love the chance to change your mind so please look for my separate email and I hope we can work together to get you set up for success with Stamped.
no aparecen las estrellas en los productos... no se como deben aparecer... no aparece la app o nada
Hi - I have deleted the app because you were showing your logo without permission everywhere since the last update. This was not agreed upon. Now the script is still showing the logo - get rid of it ASAP. Pissed off.
Helllo bentelinn home,
Thank you for your review and feedback!
We are sorry to hear about the issues you are facing. Changing the review star color and translations are definitely available on our free plan.
Our support team has responded to your email and assisted you with the necessary changes, hope this helps!
DO NOT INSTALL. IT WILL GO LIVE ON YOUR LIVE THEME.
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Hello there,
Thank you for your feedback, and we do apologize for your experience.
We have an auto-install function set in place for default themes as we've received feedback from users for simplifying installation, and taking that feedback, we’ve implemented auto-installation of the reviews widget by default, making it really easy to get started.
You can easily remove the auto-installed widget in product.liquid.
We apologize that this has backfired for you.
Our team has reached out to you swiftly to assist with your concerns.
Thank you.
The only positive thing about this app is a good looking presentation of the reviews. Everything else is horrible and needs to get worked on. The support is catastrophical, if you want to set this up, you need to plan multiple days into your schedule because it will not happen in an hour. If you are looking for a chat support, you are wrong here, everything goes per email and needs a long time to get handeled. My page speed also dropped and I am very disappointed that I even installed this app...
Hello The Fashion Prints,
Thank you for your review and feedback!
Our support team has assisted you with the uninstallation in our recent conversation. It's been confirmed that there are no longer any Stamped.io codes present in the live theme, even though we are still receiving claims that the page speed of the site is still being affected.
We also have a guarantee of replying to all email enquiries within 12 hours, with most being within the 2-3 hours mark. We apologise if the service is not up to your expectation, and we will continue working on improving the support for our users, as well as look into providing more support options such as live chat in the near future.
Please email us back at hello@stamped.io if you require any further assistance, we will be happy to be of help :)
I don't often leave reviews however I feel like I have to given the negative experience I have had with stamped. The customer service team stuffed up the migration of my account from a different platform and continue to deny any wrong doing- customers have been sent review emails from 2017 and with different settings that what I have customised. They quickly tried to hide the mistake however I have proof of the wrong emails from customers directly. It would have been much more professional to address the mistake so that a plan could be made going forward. As a business owener, I don't appreciate covering up errors being sent to my customers.
Not able to login in, even after getting password from them. App is useless
Pésima aplicación. Pagamos el plan Bussiness y tuvimos problemas tras problema. No vale lo que pagas por ella. Por ese nivel de precio es mejor comprar otra.
Si quieres evitar tener muchos dolores de cabeza y malos ratos, no instales esta aplicación.
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Bad application We paid the Bussiness plan and we had problems after problem. It's not worth what you pay for it. For that price level it is better to buy another one.
If you want to have a lot of headaches and bad times, do not install this application.
Hello Fighter Store,
Thank you for your feedback, and we are sorry to hear about the experience you had.
We would like you to know that our support team is always available to assist you with setting up the app, and we are more than happy to help!
Our plans are priced competitively compared to other review apps in the market, and you will definitely be getting your money's worth with plenty of returns in terms of sales and conversions.
We hope you will consider Stamped.io again in the future :)
didn't work a a a a a a a aa a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a
Hello there,
Thank you for your review and feedback.
We are sorry to hear that the app is not working as intended for your store. This can happen especially on custom themes, as our installation script will only target a set of common theme file and codes.
Our support team has reached out to you to assist with the setup and installations :)
Never figured out how to post my reviews to my actual website. There are videos on YouTube explaining how to install and use this app, but no one actually shows/tells you how to post the reviews to your website. Isn't this the whole point? This shouldn't be rocket science. Waste of time.
Hi there Moody Wick team,
We're sorry to hear you've run into issues with set up. I've asked one of our senior support reps to reach out to you directly as I haven't seen any support requests from you.
On that note, we're always here to help if you run into issues so please don't hesitate to email hello@stamped.io any time!
We also have our own self help centre if the YouTube videos aren't enough for your needs; https://support.stamped.io/