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Customer service has gone completely downhill from when we first started using this app. We've been facing several bugs and glitches related to star badges or the main reviews widget not loading. Customer support rep either claims its downtime with Stamped, or that they've fixed the issue, or that there is no issue.
We've attempted to ask for review exports with our images multiple times which customer support was unable to understand and kept dodging the question to keep us with them.
Hello Casa Di Lumo team,
Thank you for sharing your recent experiences with us. We understand that you've encountered some challenges with our service, particularly during a recent outage.
We sincerely apologize for any inconvenience you may have faced. We aim to provide a seamless experience, and your feedback helps us to continually improve.
During the mentioned outage, there was indeed a disruption in our service, which affected various aspects of our widgets. Our team acted promptly to address this issue and restore normal functionality. We value your business and understand the frustration that such incidents can cause.
Please know that we are committed to enhancing your experience with Stamped and are here to assist you. If you have any more questions, need further support, or wish to discuss any specific issues, please feel free to reach out to us.
Your satisfaction is important to us, and we appreciate your business. We hope to continue serving your needs and delivering the service you expect.
Your partners in success, All of us at Stamped
versendet einfach englische emails ohne Genehmigung. asdfgfaddasdsadasfadfsdfsdfm jandsfjnajofnaweronfjwenfnwe
Hey there VITINC team,
While some of your review here was illegible, we did manage to Google translate the rest to see you were trying to translate your review request emails.
I couldn't find a single support ticket of yours so I'll pass along our email; hello@stamped.io
We do ask that you give us a chance to resolve your issues before reviewing our app, but we understand this may have been written in haste.
Looking forward to hearing from you.
Disappointed.
Useless features and more over the free version is useless.
Each month is asking me to upgrade to a premium plan even if I didn't send 50 emails. In the last 3 months since I installed it, there were sent 71 emails only. Most of the time the app is in "pause" mode waiting for you to pay.
Nothing is free, I've got it but what's the point with this FREE version? Just to get some people on board quickly?
later edit - forgot to mention that the app server gives lots of error just to display the current status.
Hello Nvape,
We are sorry to hear about the experience you had.
Our app does calculate the monthly order limit for each account accurately, and adding multiple reminder emails for the same order does not count towards the monthly limit.
We have also added much more features for the free plan, which includes rich snippet support, social push, custom forms & SMS review requests. Our paid plan have also been updated with even more value-added features, which will definitely help with generating sales and conversions for your store.
We hope you will reconsider Stamped.io once again :)
Frontend is OK, but terrible BACKEND, and customer service is terrible they come with the intention of helping, but they break things even more which causes massive losses on your end.
Hi there Bluntique team,
Thanks for flagging your concerns with us here.
I did some digging and it doesn't look like we changed anything that would have had any negative impacts that would have caused any losses. The second issue you found with the sort function appears to be unrelated and has now been resolved.
We'd love the chance to change your mind so please look for my separate email and I hope we can work together to get you set up for success with Stamped.
no aparecen las estrellas en los productos... no se como deben aparecer... no aparece la app o nada
Hi - I have deleted the app because you were showing your logo without permission everywhere since the last update. This was not agreed upon. Now the script is still showing the logo - get rid of it ASAP. Pissed off.
Helllo bentelinn home,
Thank you for your review and feedback!
We are sorry to hear about the issues you are facing. Changing the review star color and translations are definitely available on our free plan.
Our support team has responded to your email and assisted you with the necessary changes, hope this helps!
DO NOT INSTALL. IT WILL GO LIVE ON YOUR LIVE THEME.
...............................................
Hello there,
Thank you for your feedback, and we do apologize for your experience.
We have an auto-install function set in place for default themes as we've received feedback from users for simplifying installation, and taking that feedback, we’ve implemented auto-installation of the reviews widget by default, making it really easy to get started.
You can easily remove the auto-installed widget in product.liquid.
We apologize that this has backfired for you.
Our team has reached out to you swiftly to assist with your concerns.
Thank you.
The only positive thing about this app is a good looking presentation of the reviews. Everything else is horrible and needs to get worked on. The support is catastrophical, if you want to set this up, you need to plan multiple days into your schedule because it will not happen in an hour. If you are looking for a chat support, you are wrong here, everything goes per email and needs a long time to get handeled. My page speed also dropped and I am very disappointed that I even installed this app...
Hello The Fashion Prints,
Thank you for your review and feedback!
Our support team has assisted you with the uninstallation in our recent conversation. It's been confirmed that there are no longer any Stamped.io codes present in the live theme, even though we are still receiving claims that the page speed of the site is still being affected.
We also have a guarantee of replying to all email enquiries within 12 hours, with most being within the 2-3 hours mark. We apologise if the service is not up to your expectation, and we will continue working on improving the support for our users, as well as look into providing more support options such as live chat in the near future.
Please email us back at hello@stamped.io if you require any further assistance, we will be happy to be of help :)
I don't often leave reviews however I feel like I have to given the negative experience I have had with stamped. The customer service team stuffed up the migration of my account from a different platform and continue to deny any wrong doing- customers have been sent review emails from 2017 and with different settings that what I have customised. They quickly tried to hide the mistake however I have proof of the wrong emails from customers directly. It would have been much more professional to address the mistake so that a plan could be made going forward. As a business owener, I don't appreciate covering up errors being sent to my customers.
Not able to login in, even after getting password from them. App is useless