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Great customer help. A few things confused me, but the customer help got on to it within hours, so that was super helpful.
Easy to use and effective. The reviews started coming in as soon as we installed the app.
Had a support question and got a useful reply in no time.
Excellent review app with an amazing support team behind it if you need them! We highly recommend it.
Hi there Open Road Team
Wow, thank you so much for the amazing review! We're thrilled to hear that you're loving our review app and that our support team has been able to assist you. We're grateful for merchants like you who take the time to share their positive experiences with others.
If you like our Reviews product, check out our Loyalty product as well! It's a great way for you to offer rewards and exclusive perks to your customers for using your product. They can earn points for writing reviews, referring friends, and making purchases. Plus, they'll get access to special discounts and promotions.
We think your customers would love it and encourage you to check it out.
If you ever need any assistance, don't hesitate to reach out to us. We're always here to help and ensure that you have the best possible experience with our product.
Thanks again for choosing our app and for being such an amazing customer!
We use this app to consistently add $7 to $15 in additional sales to over 60% of our customer carts. The value-add to our Facebook campaigns is incredible. Highly recommend.
I love how the customer doesn't have to navigate away from their mail inbox to create the review - makes it easy for them!
Great customer support so far. The customization is quite easy to do, even for non developers. I'm looking forward to seeing results and sales conversions through this... let's see!
Very worthwhile app for those with the Shopify Reviews app. This app clearly adds an important main function (auto-emailing review requests) but also has some other nice extensions. I had no problems installing or configuring the app and it has been functioning without issue for a few weeks now. I've already gathered a number of new reviews. I feel like many apps end up costing more than the value they provide - certainly not the case here. In my opinion, the value you're getting as a business is well in excess of the very low cost for the app, even the full feature version.
Always really helpful and my reviews are building nicely. Great app easy to use and really works. Thank you again.
Update: I finally got ahold of the correct person and they were able to get my issue resolved within a few hours. The issue turned out to not be a problem with my (product_id) data but a cache issue with their servers. Thank you very much for stepping in and figuring out what the real issue was and getting it resolved. You provided great customer service.
I've used this app for a while and the support used to be really good. I've had a issue for a week were reviews imported just don't show up on the product and if I search for the product_id I can't fined them. I've been emailing back and forth with support and they won't really look into the issue. just telling me that the reviews have been synced or sending me a document telling me how to reassign reviews to other products. The support for this app used to be great but once it starts taking over a week to get help its not use-full anymore.
Hello there,
Thank you for your feedback!
Our team will be getting in touch with you shortly to rectify the issue you are facing with your reviews.
We realized that the reviews you've imported had incorrect product data (product_id), and hence the product isn't attached to the correct Products.
The issue has been resolved for ya as per our latest email to you :)
Our support team is always dedicated towards helping our users, and we will take your feedback seriously and check on our processes to manage our support more effectively :)
Thank you!
Fast support responses, and importing reviews are a little tricky so be prepared to spend some time on this.