レビュー (6,335)

総合評価
4.7
評価レベルごとの件数
  • 評価の91%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の2%は1つ星です
編集日:2022年2月16日

Their system is VERY buggy. Support is not good either. I have been. using them for 2 years and it has been buddy from the start. Now, it is taking 20-60 seconds for the reviews to load on the site and it is tanking our conversions. Very disappointed.

CODE 118
アメリカ合衆国
アプリの使用期間:約2年
編集日:2022年3月24日

The customer support becomes very bad recently. There is only automatic response and no any follow-up after.

Gumo
日本
アプリの使用期間:2年弱
2016年12月31日

Inactive support, Apps don't work as advertised, support doesn't acknowledge problem and thus doesn't solve, however they advise to you switch to a plan with higher monthly fee if we want to use bug free APP, fyi, we already already on a paid plan !!

Saraf Furniture
インド
アプリの使用期間:2年弱
Stamped.ioが返信しました 2020年7月14日

Hello Saraf Furniture,

Thank you for your feedback.

Our support team aims to reply all queries within 12 hours for all users.

We are sorry to hear about the misunderstanding for the issue you were facing, and we will definitely want to get this sorted out to ensure that the app works optimally for all our users.

Our support team will be reaching out to you to provide a resolution for the issue you were facing :)

編集日:2023年4月17日

I hate to do this, but their customer service takes days to answer, and not that helpful. Perhaps with this review things will be taken seriously? Hopefully :(

Pastreez
アメリカ合衆国
アプリの使用期間:2年弱
2022年12月19日

I have never seen such poor customer service like I have been consistently sending email that we need to implement a particular functionality that you supposed to give us already. First we purchased premium plan and the tag/topic filter functionality was not working then you guys said it was mistakenly added and you need to purchase the Pro Plan, and even after getting pro plan that functionality is still not working at all and your support is not replying back on email from last week. If there was rating less than 1 star I would have given you that.

DMoose
アメリカ合衆国
アプリの使用期間:2年弱
Stamped.ioが返信しました 2022年12月19日

Hey there DMoose team,

I'm sorry to hear about your experience and I've taken a look into your support requests to try and get a better picture of how this happened.

It looks like you have been submitting all of your support tickets through our new "Feature Requests" form which is actually an unmonitored inbox. We accept suggestions on how we can improve our products through this method.

I do apologize that this left you without any response from us, and we'll be taking a look at that form to ensure this doesn't happen again.

I see you have left Stamped, but should you choose to return we would be more than happy to help get you fully set up and successful.

2022年6月24日

Hi there,
I am getting charged since March for 6 non existent Shops.
I sent few email about cancelation and about getting my money back (20.7 x 6 March, 20.7 x 6 April, 20.7 x 6 May = 372,7 $ in total) but no answer so far.

Delumani
ドイツ
アプリの使用期間:1年以上
Stamped.ioが返信しました 2022年6月24日

Hi there Delumani team,

It looks like both Marcel and Salem have ticket with you regarding this and we have already escalated your concerns directly to our billing team!

You should be hearing back from us soon and I apologize if you have been unable to see our responses? Please check your spam/social inboxes to make sure they haven't been missed.

I've gone ahead and created a separate ticket with you to make sure you have everything you need here :)

2021年1月30日

SCAM COMPANY! I tried to cancel with no response, keep being charged every month! STAY AWAY! Wasted hundreds of dollars for nothing.

HearMode | Invisible & Discreet
アメリカ合衆国
アプリの使用期間:1年以上
Stamped.ioが返信しました 2021年1月30日

Hello HearMode,

Thank you for your feedback, we are sorry to hear that you have experienced a billing issue with our app.

We have checked our inbox and there are no queries received from your registered address, or emails mentioning your store. Our representative will be reaching out to you to resolve the issue.

編集日:2022年5月31日

App feature was good when I first stared using this app back in 2020. Now, there are many other review apps that have better features at much lower pricing. Also, I asked for customer support since my v2.0 theme wasn't showing review widgets correctly. However, their responsibility is poor, I had been waiting for many days now, and still no reply. Now, I decided to change review app to others. But exporting reviews are so difficult, since all photo review URLs cannot be exported. If you are looking for review app, and reading this comment, I strongly suggest you "don't use this app."

PL8HERO
日本
アプリの使用期間:1年以上
2023年1月14日

Stamped 'support' is the worst. Do NOT waste your money on this app. I am paying $600/mo for the Professional plan. There is a permissions bug that their support team cannot figure out, and instead of helping, they simply ignore open tickets. New tickets are responded to, but then I am ghosted again. For this premium price, you would expect reliable support. I am going to uninstall.

Wilderdog
アメリカ合衆国
アプリの使用期間:1年以上
Stamped.ioが返信しました 2023年1月16日

Hi Rachel,

Thanks for taking the time to outline your recent feedback here. I am sorry to see this has been your experience so far.

From our support tickets with you, I can see your Klayvio issue has been resolved and that Ashok has also found a solution he will be communicating with you in your upcoming support call.

To address your comments on feeling "ghosted", from what I can see we need to do a better job setting expectations when we have escalated your request to our senior support or product engineers for further investigation. We had not stopped replying, but your ticket had been further escalated to our Senior team which can have increased wait times associated.

You have my commitment to improved communication on this front. Please do let me know if there is anything more I can do to help support you and your team!

2019年8月2日

My plan was automatically upgraded from the free plan to a plan that charges $299 monthly. Buyer beware

Soji Energy
アメリカ合衆国
アプリの使用期間:1年以上
Stamped.ioが返信しました 2019年8月2日

Hello there,

Thank you for your review.

We just checked and you were upgraded to the Enterprise plan last year on 2018 February and was paying only 99.99/month as you were grandfathered to the old Enterprise plan pricing.

Shopify only allows store account owners to activate paid plans, so app developers are not able to create charges without the store owners activating it.

We'll set up a call with you and Shopify to resolve this misunderstanding.