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VERY DISAPPOINTING..
Customer purchases say 5 products & submit a review. Submitted review is shown only for 1 random product. Why can't it show to all purchased products..?
We have customers who purchase in bulk (50+ products) We convince them hard to submit review & that review is shown to only one product. Not acceptable.
Won't recommend to others.
Hello Beelinepune,
Thank you for your feedback.
Stamped.io's review email has been structured to highlight one item if there are multiple in the order based on algorithms to determine the most likely product that the customer would submit a review on. This has proven to improve conversions for our users compared to requesting a review for every product within the order.
There are several features Stamped.io makes use of to collect reviews for other products in the order, mainly within the review email and through the thank you page customers are directed to after submitting an order.
We hope this helps and please do reach out to the support team if you require further clarification on how Stamped.io can assist your store with collecting more reviews :)
UPDATE: I JUST SWITCHED TO JUDGE.ME AFTER A HORRIBLE EXPERIENCE WITH STAMPED. I CANT BELIEVE HOW MUCH TIME, MONEY AND HEADCHAED STAMPED COST ME!! IM USING JUUDGE.ME AND COULDNT BE MORE HAPPIER, ITS WAAY BETTER THAN STAMPED, IMPORTED MY REVIEWS FROM STAMPED IN SECONDS, AND CHATTED YESTEERDAY MIDINIGHT WITH CUSTOMER SUPPOORT ! SO YEAH DO NOT MAKE MY MISTAKE GUYS, SWITCH TO JUDGE.ME ASAP !
THIS APP COSTS ME 3700$ lost in ads, my ads were running and noticed a horrible dropoff CR, when i checked my store, it was a total DISASTER !!!! reviews duplicated dozens of times, popups in other languages, messy side reviews all over thee placee. its a MESS, i'll curse this appp my entire life, and Customeer service, u think the care ? oh no they dont , but i dont blamee them because the app iitself sucks at first, so why they would care that aint their fault.
so to sum up: if u use this app, u gonna lose tons of money, so save yourself some cash and use another app, and there are TONS.
Hi Bleamx team,
It looks like we've recently been in touch through our support channels and a solution has already been found!
Aside from one ticket you created on a Friday and we couldn't get to until Monday; we've been able to get back to you within our SLO window of 12 hours. (We have limited support on weekends and ask for your patience)
I do see a few tickets where we tried working with you and never heard back? It is always best to work with our Advocates until they are able to resolve your issues completely. Sometimes we require additional access to your account and this is a natural part of problem solving.
I do hope we can continue working together, we value feedback like yours because it helps us improve!
The support team BROKE MY WEBSITE making changes without telling me overnight. I woke up the next day and Now my website is not working!! SUPPORT IS NOW WHERE TO BE FOUND.
It's not possible to remove this app from your Facebook page without it showing up as an error across the entire screen. I installed this app again in order to be able to remove the app from Facebook. But instead of being able to remove it, I was charged for the entire month.
Hello DermaTecc,
Thank you for your review and feedback.
Due to changes in the Facebook interface, the removal of custom tabs in business pages will require Facebook support's assistance.
As for the unintended charge, our billing team will be reaching out to you in an email to get this resolved, and ensure that a refund is processed accordingly.
Slow support and no urgency to fix issues, it's also pretty expensive at scale - more so than others.
It simply stopped sending emails completely and when asked to fix it, nothing has been done - it's been two weeks with no solution from their side so I'm paying for an app that isn't doing it's sole job... sending out review emails... UPDATE: DESPITE THE REPLY FROM STAMPED - OVER A MONTH HAS GONE PAST WITH NO RESOLUTION. IT IS QUITE SIMPLY THE WORST CUSTOMER EXPERIENCE I HAVE HAD IN 10 YEARS OF ECOMMERCE
Hi Wild Dose team,
It seems as if your ticket was related to a wider known issue our developers have been working on and have now pushed a solution for!
I see also that your open ticket contains a number of unrelated issues all of which I see Elvis has been in touch with you on consistently to ensure you are well looked after.
My sincere apologies for the spat of issues you were facing, though I do hope we've been able to work together to resolve these over the past several days.
Please let us know if there is anything more we can do to change your experience with Stamped. We are here for our merchants and always look for ways to improve that support.
All the best,
I suddenly found a Stamped.io branding banner in all my website pages and in the footer as well, then found out they changed plans and added this in the free plan without prior consent. very unprofessional. I am reporting this to Shopify
Hello IN YOUR SHOE,
Thank you for your review and feedback.
This was an unintended bug from our recent update, apologies for the issue and our developer team is working on a fix for it.
Please email us at hello@stamped.io should you require any further assistance with the issue :)
CANT EXPORT MY REVIEWS !!!!!
THEY MAKE IT DIFFICULT PURPOSELY
THERE IS NO EASY WAY TO EXPORT REVIEWS
Hello there,
Thank you for your feedback.
You can easily export your reviews from Stamped.io, we have a public guide here and it's also available via the Dashboard:
https://help.stamped.io/article/238-review-exporting-reviews-checkout-comments
We've also replied to your support ticket within 5 minutes.
We'll reach out to you personally as well :)
Thank you.
Not bad, but all the good features are only available on premium plans
too bad I can't try the features I need before deciding to play hight price
Hey there Euyi team,
We've had a few calls together now and I hope our offer to trial the premium plan has gone well for you?
Please let us know if there is anything more we can do to change your experience with Stamped!
versendet einfach englische emails ohne Genehmigung. asdfgfaddasdsadasfadfsdfsdfm jandsfjnajofnaweronfjwenfnwe
Hey there VITINC team,
While some of your review here was illegible, we did manage to Google translate the rest to see you were trying to translate your review request emails.
I couldn't find a single support ticket of yours so I'll pass along our email; hello@stamped.io
We do ask that you give us a chance to resolve your issues before reviewing our app, but we understand this may have been written in haste.
Looking forward to hearing from you.
Disappointed.
Useless features and more over the free version is useless.
Each month is asking me to upgrade to a premium plan even if I didn't send 50 emails. In the last 3 months since I installed it, there were sent 71 emails only. Most of the time the app is in "pause" mode waiting for you to pay.
Nothing is free, I've got it but what's the point with this FREE version? Just to get some people on board quickly?
later edit - forgot to mention that the app server gives lots of error just to display the current status.
Hello Nvape,
We are sorry to hear about the experience you had.
Our app does calculate the monthly order limit for each account accurately, and adding multiple reminder emails for the same order does not count towards the monthly limit.
We have also added much more features for the free plan, which includes rich snippet support, social push, custom forms & SMS review requests. Our paid plan have also been updated with even more value-added features, which will definitely help with generating sales and conversions for your store.
We hope you will reconsider Stamped.io once again :)