レビュー (3,412)
絞り込む
-
評価順
Review layout was clear. But, a customer left reviews for 2 items. Only 1 is showing. Overly complicated process. Customer service poor. Did not understand a simple 1 sentence question. I will no longer use this app.
Hello Enchanted Home & Gifts,
Thank you for your review, and we are sorry to hear about the issue you are facing with our app.
Our engineers are looking into the missing review in your account, and will get back to you accordingly via email once this is resolved.
quiero desintalar la aplicación y no dice como.....He perdido tiempo y al momento de desintalarla no hay información en la web y no me responden en el chat
Hello there,
Thank you for the review.
Removal of the widgets is really simple, we have replied to your emails with steps required within a couple of minutes.
Thank you
The product is great, however if you have an issue with billing you will go around in circles with shopify and stamped. Just be aware if you sign up and start paying you may end up paying for a product that you don't get. Both parties will say that the other is at fault. So far I've paid well $1000usd and received only the free package. Normally I wouldn't write a low star review however after trying for months to get a resolution I haven't been looked after.
We started with the free plan and then upgraded. Overall, it works very well and can be adapted to any language. Nice app!
Update: When covid struck and we lost all our revenue overnight due to inability to ship, they wouldn't let us pause subscription and preserve data (like all other apps). They said asked us not to and they promised to apply a credit instead but actually charged us at the end of the month. Thinking only of themselves.
Hello there,
Thank you for your review and feedback.
We do apologize for your experience, please be assured that we have full intentions to assist you through this trying period due to Co-vid 19, as we have done so for many of our other users.
We noticed that the initial ticket requesting for the credit had been sidelined into a technical support ticket, and therefore the credit had been omitted.
Our team has received your follow-up email regarding this matter and we've have made the arrangements to have the amount refunded back to you.
We will follow up on your concerns via email to ensure that you receive all the help you need.
Thank you.
