Recensies (6.335)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 91% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
Bewerkt 19 mei 2022

Update 5/19/22: The app was sold by the original developer Tommy and there have been no improvements to the app whatsoever. The dashboard is littered with bugs that are not addressed and it's incredibly slow. Additionally, the customer service has gotten incredibly terrible. They take days to respond, and then don't even address your question properly because it's outsourced and they probably don't understand the question. I miss the days of Ivan & Tommy, it was a killer app but now it leaves a lot to be desired. Leaving my original review down below so you can see how it USED to be. We migrated from Shopper Approved to Stamped and have been incredibly happy with the product. We've been live for 2 months at the time of writing this review for reference, and are an Enterprise customer. They offer a ton of out-of-the-box features which are incredibly advanced. Some of these advanced features we use are UGC galleries, Instagram syndication, Google My Business, and a ton of customization to the flow. We got quotes from Yotpo and Stamped and found that Stamped was considerably cheaper, but had pretty much the same features. Their support team was very helpful with onboarding, and we don't feel that any reviews were missed in the process. They helped migrate over everything including our images and pending review requests from Shopper Approved. The admin portal is incredibly helpful, and their support team has been very responsive and even customized the functionality of the app in a few ways for us. The only drawback to Stamped I would say is that they do NOT offer phone support. Their support team is super responsive (within 24 hours always, usually within 12 and sometimes quicker) and they typically go into great detail with their responses so things are resolved swiftly. I would say Yotpo and Stamped are very comparable in terms of a feature stack - the only reason to choose Yotpo over stamped is if you are willing to pay 3X the price to get phone support. Will update review as time goes on if things go south.

Boost Auto Parts
Verenigde Staten
Meer dan een jaar gebruiken de app
22 april 2022

The customer service from this app is appalling. Google reviews feature didn't work despite paying for the upgrade and attempts to get it fixed came with no effective response. Also be careful when changing up and down plans, they don't give you the remainder of your month, instead they charge you straight away, very dodgy.

Comfort Cards
Australië
Ongeveer een jaar gebruiken de app
Stamped.io heeft geantwoord 22 april 2022

Hi there Comfort Cards team,

I've reached out to you on the ticket you have open regarding Google Reviews, and we'll be upgrading you to the correct plan free of charge for the next three months!

We are always happy to adjust your invoice to account for any plan changes in the future so please don't hesitate to ask. The Google Reviews can take some initial configuration and we're already working on that with you in your ticket.

Thank you for your review as it hold us accountable to high standards we set for our support. We're expanding our team to keep up with the rising demand from our merchants. We want to ensure all of our merchants get the swift service they are accustomed to at Stamped.

Bewerkt 29 maart 2022

I used to love Stamped.io and have been using it since last year, and the 1st time when our reviews weren't showing up, the customer service team fixed it right away and the problem didn't occur again until a few days ago. When it happened the 2nd time, I messaged customer service and they did not reply within the time frame (12 hours) that they said they would and it was reaching around 2 days so I decided to follow up again. They then replied and helped me fix it and I thought everything was good until I saw that we got new reviews and they were not showing up AGAIN. I then had to message them again and asked why this keeps happening when we saw that the reviews were automatically published, and they just said sorry for the inconvenience and they are trying to find a solution to fix the problem. We were frustrated but they did help us fix it again so I decided to still use their app since we want to be loyal to them – but then we started getting new reviews within the next day and guess what? They're not there AGAIN. I don't understand why this keeps happening and to happen THREE times in a row is just ridiculous. We are a new business with very few reviews so we're super excited every time we get new reviews just for them not to show up on our website. With this happening for the 3rd time, I no longer have the patience to keep reaching out to them because there will most likely be 4th, 5th, and 6th times. Their customer service is also no longer amazing like it used to be last year. The replies, although not rude, are also not as friendly as they used to be either. I still remember I had such a great impression with them based on their super fast and friendly response and it's the main reason why we are loyal but now my experience has changed. If you are planning on using Stamped.io, please be aware that your reviews might not show up on your site and you will potentially lose new customers who are looking to read the reviews. I will now be switching over to Judge.me review app for their FREE photo and video upload, unlimited review requests, and 24/7 customer service!

Thavici
Verenigde Staten
Ongeveer een jaar gebruiken de app
Bewerkt 9 maart 2021

I own a very high-volume Shopify store. StampedIO is the WORST review app available. The pricing gets out of control as your business grows. When I tried to get my reviews 1st they won't give them to you. Then I had to get Shopify involved so they gave me a CSV file with formating issues so you have to reformate the CSV so it can be used.

LA LA LEAF
Verenigde Staten
Ongeveer een jaar gebruiken de app
Stamped.io heeft geantwoord 22 januari 2020

Hey La La Leaf,

Thank you for your kind review and recommendation, we're really glad that you're liking our app :)
Have an awesome time collecting reviews with Stamped.io!

12 maart 2022

Used this app for over a year and kept trying to justify the cost but couldn't. When I ran into issues the tech support took sooooooooooooo long (over a month) and still never resolved the issue so I finally canceled my subscriptions and deleted the app! BEST decision ever

Luxe Beauty And Body Co
Verenigde Staten
Ongeveer een jaar gebruiken de app
Stamped.io heeft geantwoord 13 maart 2022

Hi there,
I understand you had issues setting up our Loyalty & Rewards app and we regret the inconvenience caused.
There must have been some misunderstanding. As discussed, kindly reinstall our app and we will do our best to set this up for you :)

26 augustus 2020

This is not a good app. It's a constant "give us more money" scam as most features are behind layers of paywalls. As soon as you hit your monthly limit of review requests you get asked to upgrade every 30 seconds. Everything about the "creating banners" feature is broken. It constantly makes you re-do your work and still messes stuff up. Support says they are aware of the issue and doesn't fix anything. Not sure how they got such a high rating, I would look elsewhere.

The Freeze Pipe
Verenigde Staten
Ongeveer een jaar gebruiken de app
Stamped.io heeft geantwoord 26 augustus 2020

Thank you for your feedback.

You're actually on the Business plan that allows you to request reviews from up to 1,500 orders monthly, and it's higher compared to comparable apps available.

It seems you've reached the sending limit on the Business plan and therefore it's showing a modal that encourages you to upgrade the account to continue sending the remaining review request emails, or you can also simply wait for the monthly reset which happens on 1st of every month.

Regarding the Smart Banners, it's recommended that you use Google Chrome to create the banners.

Our support team will reach out to you directly to ensure that your issue gets resolved swiftly.

Thank you!

Bewerkt 10 oktober 2022

**Update: you said we raised 6 separate tickets, but it's ONLY after I kept speaking with one of your support team with over 70 email threads. The app occurred several bugs during the migration, and we had to tackle all. However, whenever I asked 3 questions about 3 different issues, your support only answered one, taking 1-3 full business day, and that was not even resolving the query. After maintaining that for 3 weeks, I decided to raise other tickets. That's how we got 6 tickets open. Your support team tossed our ticket to the billing team. Even though your billing team saw my ticket regarding bugs, they didn't tell the support team. As a result, my ticket stayed for over 3 days. Only after I raised another ticket, someone else appeared to look after the ticket. And over 3 days, homepage bug, is a serious issue. After posting a 1-star review, they finally fixed the bug. That's magical, since we had to wait this long. Now the reviews go public, you are fixing the bug. Full of bugs and only offer great customer support, WHEN first installing the app. Terrible after, when we really need help. I faced an issue with sending review request. None of our review request was sent to our customers. As a result, we are not collecting any review since 9/19. However, they are just "looking into" the issue. I have been exchanging emails around 70-80 times. They are great when you first installing the service. However, once you are bound by them, they just do not care. Go to Okendo or Junip. The app is also full of bugs. I had issue showing questions and answers in the main widget. I have been waiting a solution for 3rd week by now. I need to chase them and send them several emails a week, to receive a reply that "they are investigating" the issue. For such a critical thing as review, these two attitudes 1) do not look after their existing customers - I have been loyal to them for lat 1.5 year - 2) core function full of bug become the reason why we need to avoid using them and move on to more affordable competitors like Junip.

Seoulbox
Verenigde Staten
Ongeveer een jaar gebruiken de app
Stamped.io heeft geantwoord 6 oktober 2022

Hi there Seoulbox team,

I'm sorry that this has been your experience. We absolutely do care, and I think some of the confusion has come from our ticketing system. I see here 6 separate tickets with you, some of which had to be escalated to other teams outside of our default support inbox.

The reviews sending issue is a known current bug that should be cleared up soon as our product team is working on it as we speak!

To make sure this is not your experience again, I'm going to connect with you personally and come up with the right support plan for your business.

Once again, our apologies and please know we are here to help :)

Bewerkt 27 december 2021

We've upgraded to Business plan for $119/month, but Q&A option doesn't work correctly. Response time of Support is 2 days and more, also, they, couldn't fix anything. We've migrated to down Plan and It looks like we must ti find another APP for our needs... Ponoma team,
www.ponomasteel.com

Ponoma
Verenigde Staten
Ongeveer een jaar gebruiken de app
1 maart 2023

Terrible experience with this app and its developers!

I've been having issues across all stores

First, when I downloaded and PAID for a plan the app glitched and then would not let me use the features I just paid for?! You would think after downloading the app and then paying for a plan without a trial you can use it and its features right away??

Second, the app has major bugs and technical issues and would not appear properly on the store. When I contacted support for all these issues it took going back and forth with them for 2 WEEKS which is very counterproductive while trying to run a business.

2 weeks later they seemed to have fixed the issues but it was already too late.

Please save yourself the headache and get another app.

HeatedTek
Canada
12 maanden gebruiken de app
Stamped.io heeft geantwoord 3 maart 2023

Hi there HeatedTek team,

I am sorry to see this has been your experience recently. We definitely want you to be able to see and use all the great Stamped features you should have access to.

We are a small team with a lot of requests and we do try to get to them all as soon as possible! We've recently expanded our team to better serve our merchants, and get back to the fast response times our merchant love about Stamped!

It looks like there have been some missed messages from us among your support tickets causing a bit longer delay in your issue's resolution. We suggest logging into our Help Center where you can access all your open requests.

The issue your store has experienced is a bit complex, and our Support team is already on the case. I'll reach out separately to make sure we have the best support path set up for you.

Thank you for flagging your concerns here with us. I do hope we can turn your experience around soon.

5 april 2022

I've upgraded my licence and couldn't get any of the features set up because support won't reply to me. I am paying for nothing.

Jolivur
Verenigd Koninkrijk
11 maanden gebruiken de app
Stamped.io heeft geantwoord 6 april 2022

Hey there Jolivur team,

I apologize for the recent experience in our support queue. We have a bit of an increased wait after a recent surge in request volume with all our new merchants.

We're expanding our team to make sure we are still able to provide the timely responses you've come to expect from Stamped.

In the meantime, I've responded to your support ticket and we should have a resolution for you today!

We appreciate your understanding and continued patience