Stamped Product Reviews & UGC

This is the WORST review app you could ever download. Don't make that mistake. I have been using their app for the past 1 year at least and I found out the customers can't even upload their video unless I upgrade to a "business" plan which cost 3 times more than the competitors app. Secondly, you can't put the same review for several products. And lastly, they are simply NOT AVAILABLE when you need help.

The way this app tallies reviews is silly. 5 days into the month and we were already at our 3500 review limit. Apparently, we have reviews from September still pending scheduling. You can never get caught up or start at zero because of the way this app adds. I dont even want reviews from 2 months ago. This structure does not serve the customer and ensures you always have to upgrade. I have no idea how to get reviews on current orders because the app is still spending reviews from September.

Extremely difficult to install on shopify 2.0 theme. Blocks are not behaving correctly. Still needs coding. Issues ongoing for 3 weeks and still not resolved. Customer support answers some questions and ignores others. This app delayed our new 2.0 theme launch and is still not behaving correctly. Emails take a 2+ days to get a response. Once everything is fixed we will advise here. Dev is free to respond as of now we are still waiting for email response to all questions, thank you.

UPADTE 28 Oct 2023 -
Its been over a year and still ongoing issues. Today we accidentally discovered "Write a review" has disappeared on all 1000+ product pages. We havent changed anything on theme side. Really, really fed up with this app and ongoing bugs.

updated! They are not as responsive as before. Take more than two weeks to response and never help to resolve my issue. The worst you can ever meet, I will not use this app on my other websites, never!!!

While the app does a fair job (quite often it is slow, does not load correctly on mobile, and fails to load CSS on the plans page), the pricing and the sales team are the worst.

Customers (or new potential customers) should be aware that similar apps charge 1/4 of the annual price of Stamped for even better features.
We find it disgusting that the only way to access the Google Shopping Reviews feature is to pay 1400$/year - when other apps offer that for 19$ a month.

Having mentioned that to the sales team, they offered a ridiculous discount with a rude reply inviting us to use another "low-cost app" if we were not happy with their offer.

For instance, we are thrilled to switch reviews provider (after 2 years) and invite savvy customers to do the same - maybe Stamped will start to appreciate their customer reviews more.

This would be a great APP if it worked. I find issues ALL THE TIME with features not working, not updating. You think everything is working fine but you never find out until you check. You have to check every feature every once in a while to make sure it's working as it should and VERY OFTEN it's not the case. I just found out dozens of approved reviews have not been published... went back months and I don't see them. The contact form inside the APP is not even working to contact support.
I thought this was a great deal when I switched from Yotpo... I guess you get what you pay for. NOT RECOMMENDED, you will never know if the app is doing what it is supposed to.

I can no longer recommend this app to anyone. Extremely buggy interface, nothing loads as intended. Our customers complain all the time they can't do this and that - after years of using this app it's time to ditch it and move on. Their backend must be horrendous and we pay premium prices to get a garbage system.

I used Stamped.io for almost two years (not the 10 months shown due to technical reasons) and in that time the company went from being pretty darn good to pretty darn bad. Maybe it has something to do with the change in ownership, but I finally ditched this company in favour of a different one - for less money too. The deciding factor was page load times. My Reviews page at one point took 40 seconds to load! Across mobile and desktop, there was a real delay in any page that had Stamped code and that's just un-acceptable. The urgent communication with customer service took a day and here was the response: "Apologies for the inconvenience. Regarding the widgets speed issue, the engineering team is working to increase the DB capacity to improve the load speed. Rest assured that we are working to improve the speed issue and there will be a big difference very soon :) Let us know if there are any doubts on this." I had doubts and glad I switched. My page speeds are back to normal.

We resolved an issue for a customer and subsequently attempted to remove their review. However, it's still visible on our page even after three days, which is impacting our business. Attempts to reach the Stamped team via the chatbot have been unproductive, leaving me frustrated by the app's slow update times and the persistence of reviews we've chosen to delete. It's disheartening, considering the years spent gathering positive feedback, to think about removing the app over this.

I wouldn't recommend using this app. There is too much difficulties involved when you need to export your reviews. They won't allow all pictures to be exported. When i complained, i was told to add some complicated codes on over 800 reviews and i asked them for help to assist because i assumed it should automatically be exported but they refused to assist. Update!
Terrible!!! They provided me with urls of each photos and left me to figure out all by myself what review has which photo from 878 reviews. Other review app allows you export your review peacefully with pictures. I don't understand why they cannot provide you with such service. I still do not recommend.