BOLD AI Upsell & Cross‑Sell
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Bold support team confirmed they successfully implemented the offers we asked them to on January 14th, 2026. From that day through Jan our add to cart and completed checkout rates have dropped by 70% due to interruption with our code. I highly don't recommend this app.
Very fast and very attentive customer support!
More buggy than ever, including BOLD Product Discounts.
UPDATE: Jay had a call with me directly and helped me to go through some upsells, and was then able to resolve an ongoing issue that was affecting the performance of the app on my site.
Not getting the revenue in to make it worth the cost of the app, and haven't really ever since the app updated.
Good morning! I'm sure we can fix this problem 💪. Most stores see minimum 10X ROI, some are well over 100X. I looked at your store and I know without a doubt we can do the same. It may just be how you had it set up, the products being recommended, or triggers need to be adjusted.
I'm one of the co-founders here and I'll personally help you set it up, and if I can't get it making 10X what it costs you, I'll make it free! That's how confident I am.
I sent you a couple emails to schedule it but haven't heard back. If you see this, check our inbox 🙂
Cheers,
Jay
Transitioning Bold Upsell to our new theme and Taylor helped make it happen quickly and expediently. Bold has always been so easy to work with!
Only thing I'd love to see is the addition of a 'cart progress' indicator to upsell to a free gift or discount. Love all the new additions Bold has made to this tool over the years.
Very easy to use and great helpdesk! I first tested the app with an upsell and cross-sell offer and ran into some customization challenges. Navjot and Nikhil provided amazing support and fixed my issues quickly.
Now with the new Upsell Customizer tool, creating and styling offers is super easy and works really well. Taylor also helped me fine-tune some additional styling. The support has been outstanding every step of the way. I can’t wait to add more offers and give my sales a boost.
Thanks for the review. Kudos have been passed along to Navjot and Nikhil internally.
This app just stopped working for no reason and I didn't get notified... :(.
BOLD Upsell has been a really useful tool for what we were looking to achieve. The pop-ups are super easy to set up, and the SMART offers feature has been a great addition as well. While we haven’t seen a huge uptake just yet, I’m confident it will improve as we continue to use it.
The Support team has been fantastic - quick to respond and genuinely helpful. Navdeep in particular has been great, always checking back in to make sure everything’s running smoothly.
Hello! I'm Rebecca, Senior Product Manager for Bold Upsell and I just wanted to reach out and say thank you for taking the time to leave this feedback.
It's awesome to hear that you found the pop-ups and our SMART AI generated offers so easy to set up. As the SMART offers regenerate, they will continue to learn and optimize the offers for conversion on your storefront.
P.S Bold is also incredibly proud of our support team. Navdeep will be thrilled to hear your kind words! Please don't hesitate to reach out to the team if you have any questions about your set up or optimizing your offers!
At first, I had a few issues with the app and wasn’t too happy, but the team reached out to me personally to offer support. I’ve got to say, it turned out to be the best customer service I’ve ever had from an app developer!
Jay took the time to walk me through the best ways to use the app for my shop’s needs and even helped me set it up in real time so I could start working right away. They made me feel like I was their only customer, and it’s such a great feeling to know someone’s really on your side
Hey 👋
Jay here, co-founder of Bold. I'm so sorry you didn't see the results you were hoping for. I'd love to personally help you set it up, I'm sure I can fix that!
I've almost never seen as shop that didn't see solid ROI when they have high quality upsell offers setup on the product page, cart drawer, in checkout, and the one-click post purchase offers.
I'm excited to see what we can do with your store! I guarantee I can get it to make 10X more money than it costs. If not, I'll pay for it myself!
I just sent you an email 🙂
I had previously used Bold Upsells and was genuinely impressed by the functionality and value it brought to my store. The app itself is well-designed, intuitive, and effective at increasing average order value through strategic upselling. However, at the time, their billing structure wasn’t quite the right fit for my business model, which ultimately led me to uninstall the app.
To my surprise and appreciation, a few weeks later, the team at Bold reached out to inform me that they had revised their pricing model. The new structure was far more reasonable and much better aligned with what I was looking for. Their willingness to adapt and listen to customer feedback really stood out to me—it showed they genuinely care about building lasting relationships with their users.
From the moment I decided to give Bold Upsells another try, the support I received was top-notch. Jay, Daniel, and Eric were all incredibly helpful, responsive, and professional throughout the entire reinstallation and setup process. They made sure every detail was addressed, answered all my questions with patience, and went the extra mile to ensure everything was functioning optimally.
It's rare to come across a support team that is this dedicated, knowledgeable, and easy to work with. Their commitment to customer satisfaction really made the experience seamless and enjoyable. Thanks to their help, I was able to get everything up and running again without a hitch.
A big thank you to the entire team at Bold Upsells. Your effort, professionalism, and care haven’t gone unnoticed. Keep up the fantastic work—it's a pleasure doing business with a company that truly values its customers.
