BOLD Upsell AI Powered Upsells

This along with the "Product Discount" app worked great for offering a BOGO sale for Black-Friday. But the real reason why I'm writing this review is for Mr. Jordan Labelle, he's a Product Manager at Bold and was the one to answer my question on their support chat. It was 6:15pm on Thanksgiving when I realized instead of getting BOGO they were getting their entire order free! after the first order I shut it down and immediately got on their support chat but didn't think anyone would answer being a holiday night. He answered immediately and personally worked with me through the night for hours on end until it was fixed. He single handedly fixed my entire store and got my black-friday sale up and running going through my theme.liquid etc. If it weren't for Jordan my Black-Friday would've certainly been a wash. I had zero idea how to fix these problems and owe hundreds of dollars in sales to this one individual. Needless to say any doubts I may have ever had about purchasing these apps from Bold have been wiped away due solely from the help I received from their support staff, specifically Jordan Labelle.

I found this app very easy to set up and use. It's already been a week and we have noticed the up sell already. Can't wait to see what the future potential will be.

Amazing App encourages the customer to add to existing purchase and increase order value. Would recommend

Efficient and fast service. Great app.. am a great supporter. Keep it up! LOVE IT TO THE MAX!

Abhijeet’s helped me out today it was very very very very very very very very goooooooooooooooooooood

def would. only issue i had was when your servers went down for a bit on a saturday morning. no issues as long as those are running strong.

thanks!
ellie

:)

Kelsey really helped get us set up! We're very happy with her assistance and in-depth customer service. Thanks again Kelsey!

Bold Apps are completely unreliable across the board. You just never know when they will be down. Never. Know. :(

Stay away from anything made by Bold. They are totally awesome apps . . .

Until they break.

Which is way too often.

(BTW, we're waiting through the latest failure right now - "Working on it" they say.)

EDIT: We are raising this review one star for the personal response from Bold because of this bad review. Last ticket took four days (including a weekend) for a response. This negative review took about an hour.

Turns out, the "We're working on it" message was just a template (they weren't working on anything), and they had no idea anything was wrong. It was a simple error in a URL, but it just threw an error and a "We're working on it" message. Not a very helpful error message.

Awesome app! It more than paid for itself during the free trial period. This app is a must-have for any store.

What a great and easy to use app from a great company! Thanks for another great app.