Bold AI Upsell & Cross‑Sell
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I found this app to be far too expensive for what I needed. After installing it, I barely used it for about two weeks, yet my next bill (due September 9) was already showing $71 owed as of August 21. It was difficult to know what the final amount would be by the billing date.
On the positive side, the app is very feature-rich and clearly capable of handling a wide range of upselling functions. However, the setup process requires a significant investment of time and effort—several days, in my estimation—which I was not willing to commit.
Overall, this is a good app if your goal is to build out extensive upselling infrastructure, but it wasn’t the right fit for me. I would have rated it one star, but that wouldn’t be fair since I should have paid closer attention before committing.
Hi, I'm Rebecca, Senior Product Manager for Bold Upsell and I sincerely appreciate you sharing this candid feedback. It’s great you recognized the depth of our features, but I absolutely understand that the initial time investment and confusion over billing felt like too much for your needs. This is something we are actively working on improving!
In the meantime, I want to make sure every merchant can successfully use our powerful features, especially Smart offers (available on our free plan), funnels and post purchase upsell flows so that we can ensure we deliver on our promise as a top Shopify app for conversion. If you are still interested, we would love to help you get set up and answer any questions you may have throughout the process.
Price is too high. And I wish the upsale would work at checkout. Now that shopify has updated to their one step checkout. We have lost that feature (unless there is something we are missing)
Also would like to have more control over the design. Its very limited.
Thank you for writing in with your feedback! Our team has reached out to provide some assistance to you. We would love to help get you back on track! We are always standing by to help you anytime you need it.
BE VERY careful downloading this app.
We used it for a few days and decided to uninstall it. For the next two weeks our sales dipped significantly. Our Landing page views to link clicks went from 80% ratio to 50% ratio. Finally found this out today and realized it was a bunch of rogue code left over by Bold. Page speed went from 90 to 50.
In the process of trying to uninstall all of it following their "tutorial" right now and half of the code I need to delete I cannot even find.
The app works great when it's installed, but be really careful.
Thanks for taking the time to write in! We are sorry to hear that you experienced a page speed issue with your store. I can confirm our dedicated install team has been in contact with you to help. While Upsell does require some code to function, it should not have a significant impact on your store load speed. Our team would also be happy to take a closer look if you would like to try again in the future. Just let us know!
Works as intended. We're still testing if this is working out for us, so not sure if we'll end up using this app.
Seems odd that you pay per upsell view and not per conversion.
Love this app, great way to offer something extra to entice our customers. Only problem we've had is that is doesn't pop up in all circumstances, fixing this issue would change my rating to 5 stars!
Works well & easy to set up - 5 stars on that front. Yes indeed, it does pay for itself. However, a selection of fonts in the upsell pop-up would provide a better continuity of brand image & prevent a less "salesy" approach than the generic format. It is the sole reason I have chosen other competing apps in the past vs a BoldApps product & will likely not continue with this app. Function & style is essential.
pretty limited functionality, had some issues with set up and usage. support was super slow.
Love the idea, and the price seems right.... i just installed it yesterday and have had zero conversions so far, but it looks like it was only viewed twice... anyway, thats 0 for 2 so far, I'll update the review after I get some more data. My fingers are crossed.
Love the app but shutting it down because we needed to upgrade the plan is unprofessional. You gave our customers a very bad experience while we have Motivator running then the Upsell piece was disabled by Bold and does not show. We should have received an alert way in advance.
Review used to be a 5, now it's a 3. Was told my urgent request would be fixed right away and come to find out it was never fixed. It's now been over 24 hours and I'm being told it will be 2-3 more days.
