Bold AI Upsell & Cross‑Sell
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Great service, great tools and great support team. Been using Bold since day-1. I very much appreciated having direct support from Jay, co-founder of Bold. Glad we could exchange some thoughts around how to improve the overall service for us merchants. Thanks so much again and hope to keep using & leveraging Bold for our business moving forward.
Best,
Josh
At first, I had a few issues with the app and wasn’t too happy, but the team reached out to me personally to offer support. I’ve got to say, it turned out to be the best customer service I’ve ever had from an app developer!
Jay took the time to walk me through the best ways to use the app for my shop’s needs and even helped me set it up in real time so I could start working right away. They made me feel like I was their only customer, and it’s such a great feeling to know someone’s really on your side
Hey 👋
Jay here, co-founder of Bold. I'm so sorry you didn't see the results you were hoping for. I'd love to personally help you set it up, I'm sure I can fix that!
I've almost never seen as shop that didn't see solid ROI when they have high quality upsell offers setup on the product page, cart drawer, in checkout, and the one-click post purchase offers.
I'm excited to see what we can do with your store! I guarantee I can get it to make 10X more money than it costs. If not, I'll pay for it myself!
I just sent you an email 🙂
UPDATE: Jay had a call with me directly and helped me to go through some upsells, and was then able to resolve an ongoing issue that was affecting the performance of the app on my site.
Not getting the revenue in to make it worth the cost of the app, and haven't really ever since the app updated.
Good morning! I'm sure we can fix this problem 💪. Most stores see minimum 10X ROI, some are well over 100X. I looked at your store and I know without a doubt we can do the same. It may just be how you had it set up, the products being recommended, or triggers need to be adjusted.
I'm one of the co-founders here and I'll personally help you set it up, and if I can't get it making 10X what it costs you, I'll make it free! That's how confident I am.
I sent you a couple emails to schedule it but haven't heard back. If you see this, check our inbox 🙂
Cheers,
Jay
Super easy to use and a great app, my store has performed so much better since I started using the different featurs offered through this!
We use an entire suite of Bold apps for our Shopify site. We like how Bold seamlessly integrates with all the other Bold apps to provide a great user experience for our customers as well as quick great customer service if we experience some kind of service interruption or question about the service.
We are humbled by your words. Thank you so much for your lovely review! Our team works hard to bring you the best features and service we possibly can. Our mission is to help you increase your sales everyday! Thank you for choosing Bold!
A great easy to operate app that has increased our AOV significantly!
Pricing is great and makes it a no brainer for us to use on higher ticket items to cross sell low cost products that add extra value for the customer and us.
Thanks so much for your glowing review! We are so glad to hear of your great results. This is why we designed Upsell, and it just makes our day to hear of experiences like yours! Thanks for taking the time to write in, and thanks for choosing Bold!
Definitely makes our lives easier with bold. We love that you can skip a month, change the order date and other features like discount codes etc. I wish a new feature of future dating a cancellation would be added in the future.
Thanks for the review! It's great to hear that you are getting a lot of value out of using our applications. Future dating a cancellation is a great idea, we will be certain to pass this feedback over to our team to consider adding this for the future. Thanks for choosing Bold!
Transitioning Bold Upsell to our new theme and Taylor helped make it happen quickly and expediently. Bold has always been so easy to work with!
Only thing I'd love to see is the addition of a 'cart progress' indicator to upsell to a free gift or discount. Love all the new additions Bold has made to this tool over the years.
Daniel was a big help.... very respectful and knowledgeable...
Hello! I'm Rebecca, a Senior Product Manager here at Bold. What a fantastic review! I'm thrilled to hear Daniel was such a huge help, and I'll definitely pass along your kind words to him and his team. We work hard to make Bold Upsell the best upsell app for Shopify, and we want to ensure you're getting those conversions. Reach out anytime if you need a hand!
Everyone at Bold has been great to work with.
Thank you.
Joel
Glad to hear you've had a great experience! Thanks for the review, Joel.