BOLD Upsell AI Powered Upsells
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Bold upsell was easy to implement and when I needed further guidance, Challi was there to provide great support. Challi made sure that I had a full understanding of how the app operated and was always timely with following up on any additional questions I had.
I’m sure the app is fine. Unfortunately the customer service is terrible! Really don’t recommend this app if the device is this bad early on.
Hello there! Thank you for taking the time to leave us a review and this feedback. We apologize for the potential miscommunication - it appears as though you may have not received an email from our installation specialist, Taylor, last Tuesday.
A couple of our other specialists have followed up with you and we hope you are receiving our emails! In the case that they haven't gone through properly, feel free to let me know here and I'll be able to relay that to our specialists.
We hope to hear from you so we can get everything sorted out properly! We'd love to be able to help you out with the installation and get the app working for you so you can see if it's right for your store.
Great App and even better Support! Would recommend this app to everyone!
Closed my store for days!
This Product Upsell app caused my store to be down for five days until Shopify stepped in to fix it. Injected scripts were being pushed into my store by the app which prevented our shipping methods to load – hence prevented customers to make a purchase.
Bold couldn’t care less when they got involved, I got the most uninterested answer and they did not seem to find a reason to look further into it for other customers to avoid the same error.
Five days without sales - that’s pretty expensive.
We downloaded this app, product discount, and product builder. Jordan helped me out on all the questions I had to be live and ready by Friday 12:00 AM. It's great that Bold has all the apps you need so you only need to contact 1 person for all of your questions. Customer service was absolutely amazing. Thank you guys for opening up your support 24/7 during the biggest sale weekend in the states.
Less than a week in but we are seeing an increase in average spent per order! Pretty easy to use and good support if needed. Thanks Bold!
Best customer support ever. Especially thanks to Rifat He fixed my problem in 5 seconds and also recommended me some things.
1 Star because it's not good enough that your old code stays behind and slows up the theme. I don't think it's good enough that you won't help uninstall the code..
Thank you so much for you feedback. Residual code from Bold Upsell should not slow down your site in any way, but if you are experiencing slow speeds our team would be more than happy to remove that code for you. One of our Merchant Success Specialists have reached out to remove the code and provide any other support you might need regarding Bold Upsell or any of our other apps.
Very easy to use. Great layout. Looks great! Hopefully it will help our store sell more products!!!!
Hi there! Thanks for the awesome review, we're very proud to hear that everything's working well for you! Please remember that if you have any questions or concerns in the future, our support specialists are always happy to help!
Very innovative and unique app - still busy figuring it all out but excited to see how it will improve my store