BOLD AI Upsell & Cross‑Sell

Bold support team confirmed they successfully implemented the offers we asked them to on January 14th, 2026. From that day through Jan our add to cart and completed checkout rates have dropped by 70% due to interruption with our code. I highly don't recommend this app.

Very fast and very attentive customer support!

More buggy than ever, including BOLD Product Discounts.

UPDATE: Jay had a call with me directly and helped me to go through some upsells, and was then able to resolve an ongoing issue that was affecting the performance of the app on my site.

Not getting the revenue in to make it worth the cost of the app, and haven't really ever since the app updated.

Transitioning Bold Upsell to our new theme and Taylor helped make it happen quickly and expediently. Bold has always been so easy to work with!
Only thing I'd love to see is the addition of a 'cart progress' indicator to upsell to a free gift or discount. Love all the new additions Bold has made to this tool over the years.

Very easy to use and great helpdesk! I first tested the app with an upsell and cross-sell offer and ran into some customization challenges. Navjot and Nikhil provided amazing support and fixed my issues quickly.

Now with the new Upsell Customizer tool, creating and styling offers is super easy and works really well. Taylor also helped me fine-tune some additional styling. The support has been outstanding every step of the way. I can’t wait to add more offers and give my sales a boost.

This app just stopped working for no reason and I didn't get notified... :(.

BOLD Upsell has been a really useful tool for what we were looking to achieve. The pop-ups are super easy to set up, and the SMART offers feature has been a great addition as well. While we haven’t seen a huge uptake just yet, I’m confident it will improve as we continue to use it.

The Support team has been fantastic - quick to respond and genuinely helpful. Navdeep in particular has been great, always checking back in to make sure everything’s running smoothly.

Installed the app, but it never really worked on my website. Spoke with support, but they were unable to help directly, told me they would escalate. I am paying, but the app doesn't work on the website.

At first, I had a few issues with the app and wasn’t too happy, but the team reached out to me personally to offer support. I’ve got to say, it turned out to be the best customer service I’ve ever had from an app developer!

Jay took the time to walk me through the best ways to use the app for my shop’s needs and even helped me set it up in real time so I could start working right away. They made me feel like I was their only customer, and it’s such a great feeling to know someone’s really on your side