ReviewXpo Product Reviews App
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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It worked well at first, but as I added new products, the reviews from other products were incorrectly assigned to the new ones, which should have had zero reviews. I contacted support, and they requested access to my store and three days to fix the issue. I told them I only had a few hours. They made me wait three hours, only to say they couldn’t fix it and advised me to delete the app. Not only did they never log into my store, but they also requested finance access on top of store access, which I found very suspicious. Luckily, I noticed and unchecked it. I’m now using a different app and have no issues.
Hi,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. Your satisfaction is important to us, and we regret that we couldn’t resolve the issue within your preferred timeframe.
About the access request, we only ask for permissions needed to troubleshoot and fix issues, and finance access is never required. We totally understand your concern and appreciate you bringing it up.
We’re constantly working to improve both our app and support, and your feedback helps us do better. If you ever decide to give us another try, we’d love to make things right.
Wishing you all the best with your store!
Naim
Team ReviewXpo