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This app has made my life so much easier. I love how it pulls in all of the COG information from Aliexpress. I can easily enter additional monthly expenses into their system and even set them as a reoccurring charges.
A great snapshot of essential financial metrics. A must-have to keep your eye on financial performance. Some issues on syncing Facebook to pull marketing cost but the rest seems to work brilliantly.
Hi there,
thank you for your kind review :)
I'am sorry to hear that you have trouble with the facebook integration. If you want to, you can start a live chat with us right from the dashboard. Just click the blue chat icon on the bottom left of the dashboard.
Kind regards,
Anna.
Yeah, I'd say if you can't get the app working by yourself then don't even bother. I contacted support 2 weeks ago for 1 response and they did not answer my questions. Had high expectations but as a business owner needing to understand his finances which are critical to any business, they haven't been responsive at all. Looks like there are only 2 service helpers Lukas and Klara in which they both acknowledged my question but didn't answer it. Will be uninstalling by tomorrow if they do not respond. Let see if they respond because I left a negative review now.
Hi Shoppy Bay Store, thank you for your review (although negative). Feedback is important to us, so we can improve our service, and we do take every response serious.
Please understand that the current situation regarding COVID 19 has changed how businesses work globally. For us this means that all of our support staff is in home office and our target response time is longer than usual for users on the free/trial plans However we most definitely respond to all inquiries (We have a 15-minute avg. Response time in the live chat). You also talked to us in the live chat but instead wanted us to reply to your email. This was just two business days ago.
You can reach out to us in the live chat from Monday to Friday from 10:00 to 19:00 UTC+2.
Additionally, you can consult our help desk where we try to answer all questions users have had before with text and images.
Here are a few links that might be of interest to you:
How we handle the cost from AliExpress: https://help.profitario.com/en/article/cost-from-aliexpress-is-missing-in-shopify-order-jenhqs/?1589195933549
How to add a Historical Cost: https://help.profitario.com/en/article/how-to-add-cost-changes-to-the-dashboard-historical-cost-ka44yf/
You currently can’t set a Quantity Break for the Product Cost.
I’am really sorry for how this has played out and I know how frustrating it can be when you try to reach someone but the partner does not seem to respond. But rest assured it's not in our interest to ignore our users and that we do our best to respond to all inquires as fast as possible.
Kind regards,
Lukas
I love this app, use it everyday to check on all metrics.
Only my visitors aren't being counted and so the revenue per visitor & conversion rate is not displaying, can you help me?
Hi there,
thank you for your kind review :)
Unfortunatly Shopify does not provided the information to display these metrics. However you can use our Google Analytics integration to acces this information on the dashboard.
The integration is free of charge.
I hope this helped.
Kind regards,
Anna.
This app does everything free that other apps are doing with a payment plan. 100% recommended! Thank you very much for such a great opportunity.
Thank you for recommending us in your review! We’re glad we made your experience with us a great one 😊
Kind Regards,
Lukas / PROFITARIO by Saritra GmbH
I've tested most of the profit tracking software on shopify and this is the best i've found by far! Keep up the good work!
So good to hear you enjoy our app! Thanks for taking the time to leave a review 🙏🏼
Kind regards,
Lukas / PROFITARIO by Saritra GmbH