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You don't get a warning or anything like that when you exceed the usage fee. So I spent almost 100€ for 1 month just on Profitario, what a disgrace.
Thanks for reaching out about your experience with Profitario. We appreciate your feedback and understand your frustration with the unexpected charges. Let's clear things up and see how we can make this right.
Here's a quick rundown of our plans:
Basic plan ($20/month): Covers 300 orders in 30 days, with additional charges for extra orders. While usage charges are limited to $75 per month.
Pro plan ($50/month): Unlimited orders, no extra charges.
The Basic plan is designed for flexibility, but we get that the extra charges can catch you off guard if you're not expecting them. While you can always check your usage and charges in the Shopify billing menu, we hear you - it's not ideal if you're not actively looking for it.
Given your situation, moving to the Pro plan might be a better fit for you. If you decide to upgrade, we'd be happy to review your recent charges and see how we can adjust them to align with the Pro plan pricing.
Why don't you reach out to our support team? We'll take a closer look at your account and find a solution that works best for you.
We genuinely appreciate you bringing this to our attention. It helps us improve Profitario for everyone.
Thanks for your understanding, and we look forward to sorting this out for you.
Best,
Lukas
Dont recommend, app take hours to get correct data it creates a lot of trouble in dayli scale.
Thank you for taking the time to share your feedback with us. We appreciate your input and apologize for any inconvenience you've experienced while using our app. We take user feedback seriously, especially if negative.
We tried to contact you multiple times since we were not able to reproduce any of the issues you were facing and we also could not get any more details from you on when the issue you mentioned happened.
To other users reading this review.
We believe this customer is talking about the ad spend update procedure. Typically, this process is quite speedy, usually taking just a few seconds. Even when multiple days' worth of updates are involved, it shouldn't take more than a few minutes. However, it's important to note that we depend on third-party infrastructure, such as Facebook or Google. Sometimes, the update process may encounter unexpected issues, like downtime on the Facebook Ads Manager or other network problems.
Don't worry though; we've got you covered. Our app includes a live chat support feature. If you encounter any problems, please feel free to reach out to our support team. They are more than willing to assist you with any issues you may face.
The customer is still using the app after writing his review.
Yeah, I'd say if you can't get the app working by yourself then don't even bother. I contacted support 2 weeks ago for 1 response and they did not answer my questions. Had high expectations but as a business owner needing to understand his finances which are critical to any business, they haven't been responsive at all. Looks like there are only 2 service helpers Lukas and Klara in which they both acknowledged my question but didn't answer it. Will be uninstalling by tomorrow if they do not respond. Let see if they respond because I left a negative review now.
Hi Shoppy Bay Store, thank you for your review (although negative). Feedback is important to us, so we can improve our service, and we do take every response serious.
Please understand that the current situation regarding COVID 19 has changed how businesses work globally. For us this means that all of our support staff is in home office and our target response time is longer than usual for users on the free/trial plans However we most definitely respond to all inquiries (We have a 15-minute avg. Response time in the live chat). You also talked to us in the live chat but instead wanted us to reply to your email. This was just two business days ago.
You can reach out to us in the live chat from Monday to Friday from 10:00 to 19:00 UTC+2.
Additionally, you can consult our help desk where we try to answer all questions users have had before with text and images.
Here are a few links that might be of interest to you:
How we handle the cost from AliExpress: https://help.profitario.com/en/article/cost-from-aliexpress-is-missing-in-shopify-order-jenhqs/?1589195933549
How to add a Historical Cost: https://help.profitario.com/en/article/how-to-add-cost-changes-to-the-dashboard-historical-cost-ka44yf/
You currently can’t set a Quantity Break for the Product Cost.
I’am really sorry for how this has played out and I know how frustrating it can be when you try to reach someone but the partner does not seem to respond. But rest assured it's not in our interest to ignore our users and that we do our best to respond to all inquires as fast as possible.
Kind regards,
Lukas