Avis (1 316)

Note globale
4,8
Nombre d’avis par note
  • 83 % des avis sont des avis à 5 étoiles
  • 13 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
14 avril 2020

Vidéo de à peine 10 seconde ..dommage qu'on ne puisse pas mettre une dizaine de photos etcc...application à travailler

RUE DES TABLEAUX
France
Environ 2 mois d’utilisation de l’application
Promo.com a répondu 14 avril 2020

[le français suit]

We hear what you're saying, our app is made to support your marketing efforts throughout the media, that's why we created an app that is designed to give ...

13 août 2022

Love the ease of use but Publish doesn't work! Can't do anything with what I put together. Please HELP!

Simply Inspired Design Co
États-Unis
Environ un mois d’utilisation de l’application
Promo.com a répondu 14 août 2022

Hi there,
We're glad you enjoyed using the app and sorry for the inconvenience.
Could you please contact us via supporr@promo.com so we could help solving this issue?
Thank ...

26 juillet 2020

English version below!
ACHTUNG!!! Die Datenbank von Promo.com wurde gehackt. Falls du diese App nutzen solltest, solltest du dein Passwort ändern und dieses Passwort auch für andere Login's nicht weiter nutzen!
Weitere Information dazu auf der Seite von Promo:
https://support.promo.com/en/articles/4276475-promo-data-breach-faq
Bist du betroffen?
Check deine E-Mail Adresse hier:
https:// ...

DEINE MUDDA Shop
Allemagne
Environ un mois d’utilisation de l’application
Promo.com a répondu 26 juillet 2020

Hi,
Let's get the story straight:
1. We don't have Shopify users passwords - the entire authentication process is handled with Shopify, therefore no passwords were exposed.
2 ...

Modifié le 13 juin 2020

I have been attempting to contact someone but have received no response following my initial contact

Royulty by Dezign Premier Boutique
États-Unis
27 jours d’utilisation de l’application
Promo.com a répondu 13 juin 2020

Hey there, thanks for reaching out. Our product team just contacted you via email, let us know how can we help you out.

6 juillet 2020

video wordt niet afgespeeld op de productpagina. jammer wat het werkte erg makkelijk.maar zo te zien zijn er meerdere met dit probleem

Blink Jewels
Pays-Bas
24 jours d’utilisation de l’application
Promo.com a répondu 7 juillet 2020

Hallo, bedankt voor je bericht. Ons ondersteuningsteam neemt binnenkort contact met u op met een passende oplossing.
Bedankt,
Team Promo

14 octobre 2020

Can't publish to Facebook anymore. It used to work but not since the application has evolved. Only publishing to Shopify product page is available, but in the end, it does not work either...

Bambinolux
Allemagne
12 jours d’utilisation de l’application
Promo.com a répondu 14 octobre 2020

Hi there,
Sorry about that, our team is looking into it and it will be resolved soon.
As for publishing on Shopify, while some free themes (6) do not support all video ...

11 décembre 2020

Made 1 add, loaded properly to Facebook. yeah, grate, happy with it. So I go on and make a product video. Then I published it to my shopify store. Go to see it using the like they provide afterwards, no video to be seen. I go to my back office to the product. You can see it there, but it doesn't play. Had my IT and shopify support online trying to help me out. could not get it to show up under ...

Liquidation Boss
États-Unis
7 jours d’utilisation de l’application
Promo.com a répondu 12 décembre 2020

Sorry to hear this was your experience out of our app, this was not our intention.
A member of our product team will contact you soon and will try to help you out.
Please ...

5 décembre 2020

I can't share it on my page because the "box" is so far down on the page the publish button is hidden. The box will not allow the ability to move it. I would like the ability to be able to capture the code so I can do it myself. It's available after it's shared to my business page but it only appears as a link. I'm not able to do anything I would like to do.

Kafé Kat Gourmet Coffee
États-Unis
6 jours d’utilisation de l’application
Modifié le 11 février 2022

Update* Customer support made an attempt to resolve the issue, but it remains unresolved. Further inquiry did not receive a response.
I really like this app and its features. I would love to use it but misleading advertising makes it unusable in its free form. The free plan does not inform you that when you upload your video to Facebook you are greeted with a blank image with the Promo text at ...

Unique LCW
États-Unis
6 jours d’utilisation de l’application
21 mai 2021

If I could give no stars I would. After you publish the video the logo shows us as a black box. Reached out to support and that was a joke. Definitely don't recommend this app

DRPfit Apparel
États-Unis
5 jours d’utilisation de l’application
Promo.com a répondu 23 mai 2021

So sorry to hear that, it shouldn't have happened!
We're familiar with the issue you reported and we will issue a fix soon.
Sorry for any inconvenience!

Team Promo