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I gave this app 5 stars but now I am changing it because I have created multiple videos today and none of them will share. I don't know what happened but I spent a whole day trying to use the app to no avail. My Labor Day sale is officially failed. Thank you.
Thanks you so much for the review!
Keep making great videos ✌️
Vidéo de à peine 10 seconde ..dommage qu'on ne puisse pas mettre une dizaine de photos etcc...application à travailler
[le français suit]
We hear what you're saying, our app is made to support your marketing efforts throughout the media, that's why we created an app that is designed to give ...
Love the ease of use but Publish doesn't work! Can't do anything with what I put together. Please HELP!
Hi there,
We're glad you enjoyed using the app and sorry for the inconvenience.
Could you please contact us via supporr@promo.com so we could help solving this issue?
Thank ...
English version below!
ACHTUNG!!! Die Datenbank von Promo.com wurde gehackt. Falls du diese App nutzen solltest, solltest du dein Passwort ändern und dieses Passwort auch für andere Login's nicht weiter nutzen!
Weitere Information dazu auf der Seite von Promo:
https://support.promo.com/en/articles/4276475-promo-data-breach-faq
Bist du betroffen?
Check deine E-Mail Adresse hier:
https:// ...
Hi,
Let's get the story straight:
1. We don't have Shopify users passwords - the entire authentication process is handled with Shopify, therefore no passwords were exposed.
2 ...
I have been attempting to contact someone but have received no response following my initial contact
Hey there, thanks for reaching out. Our product team just contacted you via email, let us know how can we help you out.
video wordt niet afgespeeld op de productpagina. jammer wat het werkte erg makkelijk.maar zo te zien zijn er meerdere met dit probleem
Hallo, bedankt voor je bericht. Ons ondersteuningsteam neemt binnenkort contact met u op met een passende oplossing.
Bedankt,
Team Promo
Can't publish to Facebook anymore. It used to work but not since the application has evolved. Only publishing to Shopify product page is available, but in the end, it does not work either...
Hi there,
Sorry about that, our team is looking into it and it will be resolved soon.
As for publishing on Shopify, while some free themes (6) do not support all video ...
Made 1 add, loaded properly to Facebook. yeah, grate, happy with it. So I go on and make a product video. Then I published it to my shopify store. Go to see it using the like they provide afterwards, no video to be seen. I go to my back office to the product. You can see it there, but it doesn't play. Had my IT and shopify support online trying to help me out. could not get it to show up under ...
Sorry to hear this was your experience out of our app, this was not our intention.
A member of our product team will contact you soon and will try to help you out.
Please ...
I can't share it on my page because the "box" is so far down on the page the publish button is hidden. The box will not allow the ability to move it. I would like the ability to be able to capture the code so I can do it myself. It's available after it's shared to my business page but it only appears as a link. I'm not able to do anything I would like to do.
Update* Customer support made an attempt to resolve the issue, but it remains unresolved. Further inquiry did not receive a response.
I really like this app and its features. I would love to use it but misleading advertising makes it unusable in its free form. The free plan does not inform you that when you upload your video to Facebook you are greeted with a blank image with the Promo text at ...