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I gave this app 5 stars but now I am changing it because I have created multiple videos today and none of them will share. I don't know what happened but I spent a whole day trying to use the app to no avail. My Labor Day sale is officially failed. Thank you.
Thanks you so much for the review!
Keep making great videos ✌️
Vidéo de à peine 10 seconde ..dommage qu'on ne puisse pas mettre une dizaine de photos etcc...application à travailler
[le français suit]
We hear what you're saying, our app is made to support your marketing efforts throughout the media, that's why we created an app that is designed to give you ads that hold best practices in terms of duration, attention span and etc'. And 10-15 sec ads have proven themselves to work better. We will really appreciate your consideration of the rank you gave us, based on your specific needs. Thanks!
Merci pour votre commentaire (même si 1 étoile c'est un peu sévère). Nous avons créé cette app gratuite pour vous aider à promouvoir vos produits notamment sur les réseaux sociaux. D'un point de vue marketing, les pubs de 10 à 15 secondes sont la norme en la matière et permettent de captiver l'attention de façon beaucoup plus effective que des publicités trop longues.
Nous apprécierons vraiment votre considération du rang que vous nous avez attribué, en fonction de vos besoins spécifiques. Merci!
Love the ease of use but Publish doesn't work! Can't do anything with what I put together. Please HELP!
Hi there,
We're glad you enjoyed using the app and sorry for the inconvenience.
Could you please contact us via supporr@promo.com so we could help solving this issue?
Thank you!
Team Promo
English version below!
ACHTUNG!!! Die Datenbank von Promo.com wurde gehackt. Falls du diese App nutzen solltest, solltest du dein Passwort ändern und dieses Passwort auch für andere Login's nicht weiter nutzen!
Weitere Information dazu auf der Seite von Promo:
https://support.promo.com/en/articles/4276475-promo-data-breach-faq
Bist du betroffen?
Check deine E-Mail Adresse hier:
https://haveibeenpwned.com/
Leider informiert euch Promo nicht über dieses Problem, daher werde ich die App nicht weiter nutzen. Sie wirkt dadurch unsicher und unseriös!
WATCH OUT!!!
The Promo.com database has been hacked. If you use this app, you should change your password and no longer use this password for other logins!
More information on the Promo website:
https://support.promo.com/en/articles/4276475-promo-data-breach-faq
Are you affected?
Check your email address here:
https://haveibeenpwned.com/
Unfortunately, Promo does not inform you about this problem, so I will no longer use the app. This makes her appear insecure and untrustworthy!
Hi,
Let's get the story straight:
1. We don't have Shopify users passwords - the entire authentication process is handled with Shopify, therefore no passwords were exposed.
2. We did inform our users - we send emails to anyone who might have been affected + published an article about it on our website.
3. We're dead serious about it - we took every measure possible to ensure our users privacy.
4. The link you provided for checking the vulnerability is misleading - it tells you that the email is exposed but doesn’t tell you why or where. You can't trust this information to be related to Promo in any way possible.
For any other inquiries about this matter please don't hesitate to contact our support at support@promo.com.
Thanks
Team Promo
I have been attempting to contact someone but have received no response following my initial contact
Hey there, thanks for reaching out. Our product team just contacted you via email, let us know how can we help you out.
video wordt niet afgespeeld op de productpagina. jammer wat het werkte erg makkelijk.maar zo te zien zijn er meerdere met dit probleem
Hallo, bedankt voor je bericht. Ons ondersteuningsteam neemt binnenkort contact met u op met een passende oplossing.
Bedankt,
Team Promo
Can't publish to Facebook anymore. It used to work but not since the application has evolved. Only publishing to Shopify product page is available, but in the end, it does not work either...
Hi there,
Sorry about that, our team is looking into it and it will be resolved soon.
As for publishing on Shopify, while some free themes (6) do not support all video functionalities when auto embedding a video from the app. You can use the manual embed option and embed the video on your product page description HTML.
We do hope you'll give the app another try!
Team Promo
Made 1 add, loaded properly to Facebook. yeah, grate, happy with it. So I go on and make a product video. Then I published it to my shopify store. Go to see it using the like they provide afterwards, no video to be seen. I go to my back office to the product. You can see it there, but it doesn't play. Had my IT and shopify support online trying to help me out. could not get it to show up under the image section. Shopify actually copied the code and put it on my product page. Then it shows as a 400x400 right above the product description. (not a good location). Finally gave up on that after 3 hours. Then we also published it to my fb page. the video is blank, just has there promo add on it. (Me and MY CUSTOMERS)click on the blank space and it opens up the promo page so they can create an add. I have tried it several times and with different products. Its waiting alot of my time. Contact promo for help and I get a link on how to promote your products for Facebook, Instagram and youtube. Then said they would give to there team. I figured that part out. Its very simple. So I will say they have the worst customer service.
Sorry to hear this was your experience out of our app, this was not our intention.
A member of our product team will contact you soon and will try to help you out.
Please note that if you are using a free Shopify theme, some of them still don't support video integration as all other themes, and therefore the videos won't work unless you'll use the manual option, as Shopify support offered.
Unfortunately, we have very little control over it and the solution should be provided by Shopify themselves.
Thanks,
Team Promo
I can't share it on my page because the "box" is so far down on the page the publish button is hidden. The box will not allow the ability to move it. I would like the ability to be able to capture the code so I can do it myself. It's available after it's shared to my business page but it only appears as a link. I'm not able to do anything I would like to do.
Update* Customer support made an attempt to resolve the issue, but it remains unresolved. Further inquiry did not receive a response.
I really like this app and its features. I would love to use it but misleading advertising makes it unusable in its free form. The free plan does not inform you that when you upload your video to Facebook you are greeted with a blank image with the Promo text at the bottom to redirect you to the Promo website to view your video. This redirection looks far less than professional. I understand that it's a free plan, so it will not have all the features available, but when I contacted customer support I immediately received a canned response not addressing this issue. I then sent a screenshot of the blank image with the Promo text at the bottom and am still waiting for a response hours later. All I want to confirm is whether a paid subscription will enable the videos to be uploaded directly to Facebook for immediate viewing instead of being redirected to the Promo website. If not, I won't be paying $59/month for poor customer service and unprofessional video posting.