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No way to download the video. you must give all your social media access to them or you don't get nothing. what a waste I am not giving up all my social media access to some company to collect my data.
great UI - but first video would not publish to Facebook - account connected twice - but could not publish - so app worthless
consistent glitches in system, not working properly, wont allow me to download. No direct contact person to talk to
Dear The Bawse Body Team,
We're truly sorry for the inconvenience.
Unfortunately, a day ago we few production issues related to video rendering which lasted less than an hour, however, you encountered those issues.
These are all resolved now and we'd really appreciate if you could give Promo another try, and if you enjoy it, we would love to kindly see you change the score accordingly.
Best,
Team Promo
The app is not working. I created a video and it won't let me download or publish. When trying to exit the app it doesn't allow me too.
Dear Runway Envy Clothing Boutique Team,
We're truly sorry for the inconvenience.
Unfortunately, we had a few production issues related to video rendering which lasted less than an hour, however, it seems like you have encountered those issues.
These issues are resolved now and we'd really appreciate if you could give Promo another try, and if you enjoy it, we would love to kindly see you change the score accordingly.
Best,
Team Promo
As a start-up I used the free app and it was fine when I had one store. After I added 2 additional stores that is when I started having problems where it would not recognize different pages on FB or different social media accounts. I have deleted the app from 2 stores and now it won't connect to any of my social media. This has been VERY time consuming. Tech support does not know how to fix it. Unfortunately, I have to delete it and find another app that actually works.
Love the ease of use but Publish doesn't work! Can't do anything with what I put together. Please HELP!
Hi there,
We're glad you enjoyed using the app and sorry for the inconvenience.
Could you please contact us via supporr@promo.com so we could help solving this issue?
Thank you!
Team Promo
English version below!
ACHTUNG!!! Die Datenbank von Promo.com wurde gehackt. Falls du diese App nutzen solltest, solltest du dein Passwort ändern und dieses Passwort auch für andere Login's nicht weiter nutzen!
Weitere Information dazu auf der Seite von Promo:
https://support.promo.com/en/articles/4276475-promo-data-breach-faq
Bist du betroffen?
Check deine E-Mail Adresse hier:
https://haveibeenpwned.com/
Leider informiert euch Promo nicht über dieses Problem, daher werde ich die App nicht weiter nutzen. Sie wirkt dadurch unsicher und unseriös!
WATCH OUT!!!
The Promo.com database has been hacked. If you use this app, you should change your password and no longer use this password for other logins!
More information on the Promo website:
https://support.promo.com/en/articles/4276475-promo-data-breach-faq
Are you affected?
Check your email address here:
https://haveibeenpwned.com/
Unfortunately, Promo does not inform you about this problem, so I will no longer use the app. This makes her appear insecure and untrustworthy!
Hi,
Let's get the story straight:
1. We don't have Shopify users passwords - the entire authentication process is handled with Shopify, therefore no passwords were exposed.
2. We did inform our users - we send emails to anyone who might have been affected + published an article about it on our website.
3. We're dead serious about it - we took every measure possible to ensure our users privacy.
4. The link you provided for checking the vulnerability is misleading - it tells you that the email is exposed but doesn’t tell you why or where. You can't trust this information to be related to Promo in any way possible.
For any other inquiries about this matter please don't hesitate to contact our support at support@promo.com.
Thanks
Team Promo
I gave this app 5 stars but now I am changing it because I have created multiple videos today and none of them will share. I don't know what happened but I spent a whole day trying to use the app to no avail. My Labor Day sale is officially failed. Thank you.
Thanks you so much for the review!
Keep making great videos ✌️
video wordt niet afgespeeld op de productpagina. jammer wat het werkte erg makkelijk.maar zo te zien zijn er meerdere met dit probleem
Hallo, bedankt voor je bericht. Ons ondersteuningsteam neemt binnenkort contact met u op met een passende oplossing.
Bedankt,
Team Promo
Vidéo de à peine 10 seconde ..dommage qu'on ne puisse pas mettre une dizaine de photos etcc...application à travailler
[le français suit]
We hear what you're saying, our app is made to support your marketing efforts throughout the media, that's why we created an app that is designed to give you ads that hold best practices in terms of duration, attention span and etc'. And 10-15 sec ads have proven themselves to work better. We will really appreciate your consideration of the rank you gave us, based on your specific needs. Thanks!
Merci pour votre commentaire (même si 1 étoile c'est un peu sévère). Nous avons créé cette app gratuite pour vous aider à promouvoir vos produits notamment sur les réseaux sociaux. D'un point de vue marketing, les pubs de 10 à 15 secondes sont la norme en la matière et permettent de captiver l'attention de façon beaucoup plus effective que des publicités trop longues.
Nous apprécierons vraiment votre considération du rang que vous nous avez attribué, en fonction de vos besoins spécifiques. Merci!