Newsletters by Promo.ai

Thanks guys! If you need any help learning the product feel free to reach out via our support channel. We're excited to see how it works out for you!

Thanks for the review and feedback! We're happy that the product is working well for you. We're working on more templates and better layouts so watch this space 🚀

Thanks for providing us with feedback about your app experience.

We understand it can be frustrating to see the need to pay just before sending (especially when you have put time and effort into tweaking the newsletter design).

We are reviewing the user experience and pricing information in the app to try and resolve this going forward. We are also looking into ways we can provide more flexibility in pricing for customers (eg offering a free trial, money-back if no one clicks a link on your newsletters etc.)

At the moment, our free plan only allows you to design and create newsletters. This allows you to see what the newsletter will look like before you decide to send.

The main reason we need to charge to send out is to cover the costs. That is, we use a higher quality email service to send your emails as well as connect with third-party services (like Litmus) to check and ensure newsletters work across devices. We have designed our pricing packages based on the feedback of our community, so if you have further suggestions we are happy to hear them out and incorporate the feedback into the product.

Cheers

Adam

Hi Phil,

Thanks for bringing this to our attention. Whilst the issue is isolated to your Shopify account, we've started to take steps to ensure we improve our error messaging to customers.

In regards to this specific issue, once your reinstall the app we can debug the problem and see what's the root cause.