Propel Subscriptions App

We used Propel Subscriptions for several years and the app worked adequately for basic subscription functionality. However, as our business grew, we needed to migrate to a platform with more advanced subscription capabilities.

The major issue we encountered is data portability. Propel does not provide a self-service export for active subscriptions, forcing merchants to contact support directly for migration assistance.

After explaining that we needed an export to migrate to another subscription platform, support stated they would need to involve their development team. Multiple days later, we still have no resolution and our follow-up emails have gone unanswered.

What makes this especially concerning is that our new subscription provider indicated they have seen similar migration/export issues with Propel repeatedly, suggesting this is not an isolated incident.

The result is that our migration timeline is effectively blocked while customer subscription data remains inaccessible without manual intervention from Propel’s team.

I strongly recommend merchants carefully evaluate:

* subscription data portability
* migration/export tooling
* vendor lock-in risk
* responsiveness during offboarding

before committing long-term to this platform.

Really great product and the customer service is top tier! Which in today's world is so rare. they have live people in the support chat, not an ai bot and they are always so lovely, so helpful and super fast response time :)

5 stars comes short of what I would give this app, deff 100/5. I manage 6 shopify stores for clients and Ive used about all the subscription apps on the store. Propel is the subscription app everyone should use hands down. I've needed support assistance on almost all. The Propel team is by far the best and understanding. Ive also used other tools from Propel and trust me their apps will definitely propel your store and business with ease.