Protect for Shipments & Causes
- Prezzi
-
Installazione gratuita. Possono essere applicati costi aggiuntivi.
- Valutazione
- 4,4 (7)
- Sviluppatore
- Protect Inc
Galleria immagini in evidenza
Aggiungi al negozio una protezione per spedizioni e profitti, sostenendo una causa!
Protect include funzionalità per proteggere il negozio e i clienti. Offriamo la protezione delle spedizioni e a breve se ne aggiungeranno altre. L'app aumenta il valore degli ordini e non ha alcun impatto negativo sul tasso di conversione. Ci occupiamo noi dei reclami all'assistenza clienti. Non pagherai mai per questo servizio: anzi, guadagnerai ogni volta che copriamo reclami e riordini. Ma la cosa più importante è che puoi sostenere le tue cause preferite o aiutare il pianeta e beneficiare del marketing e della visibilità condivisi grazie alla community di Protect.
- Risparmia tempo: gestiamo noi l'assistenza clienti per i reclami.
- I clienti possono fare acquisti in tutta tranquillità grazie alle varie protezioni che scegli di attivare.
- I riordini compaiono come ordini aggiuntivi e i rimborsi sono a nostro carico.
- Destina parte dei nostri proventi alle tue cause preferite o ad aiutare il pianeta.
- Non paghi mai nulla. Se i costi dei reclami superano le commissioni riscosse, paghiamo noi.
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Lingue
Inglese
Questa app non è disponibile in Italiano
Funziona con
- Check-out
- Cart Drawer
- Rebuy Cart
- Shipping Insurance
- Shipping Protection
- Shipstation
- Subscriptions
Categorie
Opzioni di reso
Tipo di copertura
Esperienza relativa al consenso
Gestione dei reclami
Prezzi
Scegli il piano più adatto alla tua attività.
Gratuito
Installazione gratuita
Riscuoti le nostre commissioni dai clienti e noi paghiamo i costi dei reclami. Fatturiamo solo la nostra quota di commissioni, quindi non ti costerà MAI nulla!
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Tutte le spese sono fatturate in USD. Vedi tutte le opzioni di prezzo
Recensioni (7)
Very accommodating at the beginning and very helpful with the set up of things. However, we noticed that we started to get bots attempting to make purchases one after another several times every single day with ONLY protect item in them. We took it to the Protect team asking for guidance and help, and Khoi (from protect) basically responded “just review where the bots are coming from and block their IP(s)” as if I am the expert here. Also on their app keeps saying that it is unsupported saying that the app might not work as expected as it needs to be updated by the developer. Again, we took it to them and they didn’t even address that for us. So they’re NOT even trying help or resolve any issue for us. What Khoi actually does is respond like this: “How do you know it is a bot/spam”, “ what report are you looking at to see this phantom abandoned carts”. We proceed to take the time and sent a screen recording of all his requests and he completely ignored us. Since we were not helped and were ignored by this individual. We proceeded to request guidance on how to uninstall the app so that it doesn’t create issues if we uninstall it due to the customizations that were performed and again we are being ignored and not helped. The Protect team has to take more responsibility on helping customers when issues arise. That’s your job you’re in business because of your customers, have the decency to take care of them.
Hi Kirsten! I'm sorry I was unable to assist you any further and that you felt I was unable to provide you with the service you needed.
As an app, the scope of what I can do is limited to our app operation and I did check things very thoroughly and found it was performing normally.
For things like bot traffic, unfortunately, our app has limited access and scope. Given the limitations, I really tried to provide suggestions and guidance on 1) verifying the issue (by asking you where you look so I can look as well) and 2) a possible solution how to prevent it (by blocking them as is a common way to deal with this). I was not necessarily suggesting that you would fix it yourself as it could be something you have your developer or Shopify look at.
Bot traffic such as this can occur on any website. I can only guess at how they chose your site but it is usually random. From their pattern you described, it sounds like they were attempting to test credit cards using different combinations of input. They need to spread this type of test across many merchants and different bogus customer info. My guess is that lower cost items (such as Protect) are easier to use for their tests as it won't raise as much suspicion. Thus, it was coincidental our Protect was used in their tests.
I would even say it is fortunate the bots did not attempt to purchase your other items (and possibly succeed) causing you to ship them only to get a chargeback and also lose your item.
As for the App updates, we verified nothing critical was at issue as we worked to make the updates at the time.
So I do try to be accommodating and the only difference in your later "bad" experience is that my hands were tied so I couldn't actually do much to help due to my scope limitations. I did what I could which was to try to provide some guidance but you felt that wasn't satisfactory.
Great App, Excellent Service and Support! Offers white glove installation and very helpful to ensure a great experience for your customers. Gives additional protection and ease of mind for business and customers when shipping delicate items. Purchasing insurance and filing claims from teh ease of your own website, no additional steps or hassle. Highly recommend!
This app has been amazing for our company. They have helped solve several shipping issues for our customers - and taken the worry away from us. Its great knowing that we will be able to make sure our customers are taken care of. We would recommend them to anyone.
Assistenza
Assistenza per l’app fornita da Protect Inc.
Risorse
Questo sviluppatore non offre assistenza diretta in Italiano.
Sviluppatore
Lanciata
11 aprile 2022
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