Protect for Shipments & Causes
- Prijs
-
Gratis te installeren. Er kunnen extra kosten van toepassing zijn.
- Beoordeling
- 3,8 (7)
- Ontwikkelaar
- Protect Inc
Galerij met uitgelichte afbeeldingen
Voeg verzend- en omzetbescherming toe aan je winkel terwijl je een goed doel steunt!
Protect heeft functies om zowel je winkel als klanten te beschermen. We bieden verzendbescherming met andere beschermingen die nog komen. Onze app verhoogt je orderwaarde en heeft geen negatieve invloed op het conversiepercentage. Wij behandelen de klantenserviceclaims. Je betaalt nooit voor deze service, maar verdient geld wanneer wij claims en herbestellingen dekken. Het belangrijkste is dat je je favoriete doelen kunt steunen of de planeet kunt helpen en kunt genieten van gedeelde marketing en exposure via de Protect-gemeenschap.
- Bespaar tijd omdat wij de klantenservice voor claims afhandelen.
- Klanten genieten van gemoedsrust en verschillende beschermingen die je kiest om in te schakelen.
- Herbestellingen verschijnen als extra bestellingen en terugbetalingen komen uit onze zak.
- Wijs een deel van onze opbrengsten toe aan je favoriete doelen of om de planeet te helpen.
- Betaal nooit iets. Als claims meer kosten dan de geïnde vergoedingen, betalen wij, niet jij.
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Talen
Engels
Deze app is niet vertaald in het Nederlands
Werkt met
- Checkout
- Rebuy Cart
- Cart Drawer
- Shipping Protection
- Shipping Insurance
- Shipstation
- Subscriptions
Categorieën
Retouropties
Dekkingstype
Aanmeldingservaring
Claimbeheer
Prijs
Gratis
Gratis te installeren
Je int onze vergoedingen van de klant. Wij betalen de claimkosten. We factureren alleen ons deel van de vergoedingen, dus het zal je NOOIT iets kosten!
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Alle betalingen worden in USD gefactureerd. Alle prijsopties
Recensies (7)
Very accommodating at the beginning and very helpful with the set up of things. However, we noticed that we started to get bots attempting to make purchases one after another several times every single day with ONLY protect item in them. We took it to the Protect team asking for guidance and help, and Khoi (from protect) basically responded “just review where the bots are coming from and block their IP(s)” as if I am the expert here. Also on their app keeps saying that it is unsupported saying that the app might not work as expected as it needs to be updated by the developer. Again, we took it to them and they didn’t even address that for us. So they’re NOT even trying help or resolve any issue for us. What Khoi actually does is respond like this: “How do you know it is a bot/spam”, “ what report are you looking at to see this phantom abandoned carts”. We proceed to take the time and sent a screen recording of all his requests and he completely ignored us. Since we were not helped and were ignored by this individual. We proceeded to request guidance on how to uninstall the app so that it doesn’t create issues if we uninstall it due to the customizations that were performed and again we are being ignored and not helped. The Protect team has to take more responsibility on helping customers when issues arise. That’s your job you’re in business because of your customers, have the decency to take care of them.
Hi Kirsten! I'm sorry I was unable to assist you any further and that you felt I was unable to provide you with the service you needed.
As an app, the scope of what I can do is limited to our app operation and I did check things very thoroughly and found it was performing normally.
For things like bot traffic, unfortunately, our app has limited access and scope. Given the limitations, I really tried to provide suggestions and guidance on 1) verifying the issue (by asking you where you look so I can look as well) and 2) a possible solution how to prevent it (by blocking them as is a common way to deal with this). I was not necessarily suggesting that you would fix it yourself as it could be something you have your developer or Shopify look at.
Bot traffic such as this can occur on any website. I can only guess at how they chose your site but it is usually random. From their pattern you described, it sounds like they were attempting to test credit cards using different combinations of input. They need to spread this type of test across many merchants and different bogus customer info. My guess is that lower cost items (such as Protect) are easier to use for their tests as it won't raise as much suspicion. Thus, it was coincidental our Protect was used in their tests.
I would even say it is fortunate the bots did not attempt to purchase your other items (and possibly succeed) causing you to ship them only to get a chargeback and also lose your item.
As for the App updates, we verified nothing critical was at issue as we worked to make the updates at the time.
So I do try to be accommodating and the only difference in your later "bad" experience is that my hands were tied so I couldn't actually do much to help due to my scope limitations. I did what I could which was to try to provide some guidance but you felt that wasn't satisfactory.
Great App, Excellent Service and Support! Offers white glove installation and very helpful to ensure a great experience for your customers. Gives additional protection and ease of mind for business and customers when shipping delicate items. Purchasing insurance and filing claims from teh ease of your own website, no additional steps or hassle. Highly recommend!
Its a stellar add-on that gives customers peace of mind and saves us $ on the backend in the event that a shipment is lost, stolen or damaged. A packaged arrived to one customer in Great Britain pretty beat up after a transatlantic journey. Luckily Protect was added to the order and saved us the cost of product plus about $50 usd in freight charges! Very satisfied with our experience with Protect so far.
Ondersteuning
App-ondersteuning aangeboden door Protect Inc.
Hulpbronnen
Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.
Ontwikkelaar
Geïntroduceerd
11 april 2022
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