Puppet Vendors

We've encountered several bugs and errors since using this app. Here's a breakdown of the issues:

1. Order Syncing Issues: The latest orders frequently fail to sync automatically. While a temporary fix involving the date picker sometimes works, it's unreliable. We've reported this issue to the support team more than 10 times, requesting a permanent solution. Unfortunately, the problem persists even until today, leading us to post this review. There have also been instances where older orders disappear from the dashboard, raising significant concerns about the system's integrity for tracking orders and payouts. Vendors cannot trust a system where orders are not appearing or can 'disappear" unexpectedly.

2. System Crashes: During the first few weeks, the system intermittently crashed, particularly the "Fulfillment details pop-up." The pop-up window would freeze and timeout. In some cases, the entire system became unstable, also leading to timeouts. While these issues seem to be resolved now, they raise concerns about stability.

3. Empty Packing Lists: On occasion, the packing list function produced empty PDFs due to a problem with the PDF generator. Thankfully, this problem has been addressed.

4. Disappearing Orders: Cancelling a fulfillment previously caused the entire order to vanish from the dashboard. Thankfully, this bug has also been fixed.

5. Broken Payout Details Link: Clicking "view details" on a payout initially led to a broken link that returned no information. Again, this issue has been resolved.

6. 502 Bad Gateway Error: On May 16th, the vendor page displayed a "502 Bad Gateway" error. This was reported and subsequently fixed.

Overall, the app's initial "bugginess" raises concerns about its readiness for live production. These basic errors should have been addressed prior to launch. Additionally, the repeated occurrences of missing orders have caused significant reputational damage to our business.

I revise my review because it's the third time that when I try to login the app, it says my password is not good. Each time I change the password and then I can enter in my dashboard for a few days and then once again suddenly I can't login.

I contacted the support and they told me they were going to look into it so now im waiting. If this doesn't get fixed I will have to change app.

Fantastic app! A very customizable app which we know will save us a lot of manual tracking. Super-responsive customer service.

The App is what you are looking for and more, and over all of that, you get AMAZING VERY LOVELY SUPPORT, I was working alongside Martin for the whole time and he was just top-notch, providing quick replies and help as well as step-by-step videos to get you going. I'm speechless about how great it gets!

This is really really helpful. Very well made and full of features. The support is also fast and kind. Super recommended!