Multi Vendor ‑ Puppet Vendors

I started using this app about four months ago. It has significantly changed my business for the better!
Keeping track of consignment goods and vendors was all done manually by me via spreadsheets before. Now it's so simple and efficient.
I know who to pay, what amount to pay, who and what has already been paid out, all within a few minutes.
My consignors love being able to sign in and see what's still in the shop and what's been sold.
I would never choose to go back to using so many spreadsheets and so many hours spent checking and double checking, and still making mistakes!
I highly recommend this app for any business with consignment goods.

This app has been WONDERFUL! Communication is GREAT! I am always able to receive quick help via the chat box or set up a zoom call! Customer service receives an A+!

The platform is very simple to use! We are a collaborative shop that has 35+ vendors and each of them have expressed that PuppetVendors is their favorite platform to work with!

Highly Recommend!!!

So far so good! I tried a few other apps similar to Puppet Vendors, but this is the easiest/best by far.
Every question I've had has been answered fairly quickly and am looking to grow with them!

Disappointing Experience – Usability Issues
While the app has potential, it suffers from fundamental usability issues that make it impractical for us to use for most of our vendors.

Key Issues:
1. Commission Assignment Visibility
o The app allows assigning commissions by percentage or dollar amount per product, but once assigned, product names are truncated to only the first word.
o Example: If selling pet products, items like "Dog Bowl," "Dog Leash," and "Dog Collar" all display only as "Dog," making it impossible to distinguish between them.
o The only alternative is using SKUs, but this becomes impractical when dealing with hundreds of variant SKUs.

2. Product Search Flaw (Partially Fixed)
o Initially, the search feature displayed every product containing the search term, including inactive products, with no way to filter them out.
o If the desired product wasn’t in the first set of results, there was no way to select it.
o This issue was eventually addressed but was surprising, given the app has been available for years.

Overall Experience:
We reported the commission assignment issue early in our trial period, yet a month later, it remains unresolved. Additionally, the last update was on March 4th, meaning no progress has been made since our trial ended. This lack of responsiveness is disappointing, and unless improvements are made, I cannot recommend the app.

Update 24/03/25: The issue "1.Commission Assignment Visibility" was fixed Friday 21/03 after leaving this review on the 19/03 so now works as one would expect. Thankyou

We are very satisfied with Puppet Vendors and with the outstanding customer support. The team is truly attentive, kind, and responds quickly to all our questions, even the most specific ones. A real plus when launching a multi-vendor marketplace. Thank you for your support !