Avaliações (133)
Refinar
-
Por classificação
We decided not to use this app because it feels very sketchy. The English is poor (“Your current subscription plan is not choose”), the feature images are blurry (Temu vibes), and there’s a strange demo cart permanently on my screen showing headphones and a phone worth €3010. Every click triggered a chatbot, which was distracting rather than helpful.
The setup checklist had four links, and all four were dead, leading to another app’s domain from the same developers. When I tried to contact support, the chatbot just looped endlessly. With issues like this, I would never risk my cart or my customers’ data. We’ll be looking for another solution.
Hello Kari Ceramics,
Thank you for sharing your feedback.
We’re truly sorry for the experience you’ve had and take your concerns seriously.
Our team has already tried reaching out to you via email to resolve these issues, but we haven’t received a response yet.
If you’re willing, please reply to our email so we can address every point you’ve raised and show you how the app should function when correctly set up.
Your trust and data security are very important to us, and we’d like the opportunity to make things right.
Best regards,
MageComp team
Update: can you leave a 0 star review? Don't let them fool you with the comment below. They reviewed nothing. Multiple excuses to explain the issue. First it wad their system updating on Wednesdays, to I wasn't syncing every week, to They are not compatible with shop. 0 review in My book!
They take your money. Don't show support, dont back up the issues they have, and when the app fails to do what its supposed to do, multiple times, the developers point the blame to you. I've had the "you didn't have this on" or the "oh you weren't syncing properly" or my favorite "oh its not compatible with Shop" after they've reviewed my store more than 5 times. Yeah, buyer and person beware on this app. And I have the proof and the chats to back my story up. Horrible.
Dear Topher,
We're deeply sorry to read your 1-star review on our app detailing the frustrating issues you experienced with the app. We did take your feedback seriously and investigated the matter you reported earlier.
Again we'll be clarifying that login is compulsory to enable the functionality of Future Limit Quantity feature. Moreover, we aren't granted any control over accelerated checkout buttons. Hope it helps understand.
Kind regards,
MageComp Shopify Team
Asked me to write a 5 star review for a free 2 months subscription.
You can't even pay me to use this trash app ever again.
Avoid at all costs, it messes up your cart, AVOID AT ALL COSTS.
Hi Lumius Inc Team,
We apologize as you faced difficulty using our app. We found that you've used the app for around 6-7 months. We're kindly requesting you elaborate more on the issues you experienced with our app and reach out to our support team (support@magecomp.com) so that we can help you out.
We're concerned about what our customers think about our Shopify add-ons or apps. We want to help you and that's why we've been trying to contact you via email personally. Please co-operate with us to get everything resolved smoothly.
We hope that you will respond to us and take it into your consideration. Looking forward to hearing from you.
MageComp Shopify Team
The application does not do what it promises and support will probably only appear when it reads a negative review. There are many better apps than this, I wouldn’t recommend it even if it was free.
Hi
We are sorry to hear the experience with us.
We were on Diwali vacation when you reached out to us, so we agree we couldn't reach out to you on time.
If you want to use our app again, and facing any issues, we are happy to help you instantly.
Please reach out to our WhatsApp support for quick support.
Your suggestions make our app better for tomorrow. Thank you :)
Be careful. after we uninstall this app our checkout page shut down for 2 days until we found a problem (shopify represewntative told us some apps here can cause this problem). poor customer service (have to wait for a day or 2 for reply. for our email question they still havent reply to us. and customers still can avoid and buy as many goods as they want.
Hello
I am sorry for the inconvenience it caused.
We will surely rectify why the support team took much longer than usual.
We offer WhatsApp support for quick revert and resolution, so request you to follow.
This app caused issues with the add to cart button and other apps applying discounts. I kept getting gateway error issues. I tried to get assistance but no help.
Hi MICHE,
We apologize to hear it. Could you please elaborate on your issue in more detail so that we can get exactly what went wrong?
Awful.
My cart is not opened with the header's cart icon when it is uninstalled.
Never reply for support.
I wonder most of reviews here are fact.
Hello Karl,
We apologize for the bad experience encountered with you.
We regret that we could not respond to you as we were closed when you contacted us. We've sent you an email to get it resolved. Please check your inbox.
We hope you would understand.
Thanks,
MageComp Shopify Team
I learn all the operation instruction, but it's too simple. I try and try for 2 days, but it fully can't work out. Very bad.
Hello
Thanks for your feedback.
Honestly we didn't understand. Did you reach out to our WhatsApp support or helpdesk?
We are very eager to help our customers for any query or help.
We had a lot of trouble with this app. It was very erratic when we first installed it (working about 50% of the time), so we decided to get rid of it. However, there wasn't a warning or sub-routine in the delete procedure to say we needed to 'manually' remove integration first. As a result, after the app was gone the shopping cart stopped working. No error message to explain why. The solution, for anyone who has the same problem, is to reinstall, add integration, remove integration, and then delete the app a second time. Guys - you need to include removal of the integration system into the removal process, or at least build in an alert. Better still, provide an app that works reliably so it doesnt need to be removed. Acknowledgements to Shopify support, who helped us sort this out.
Apologies you faced the issue with our app.
1. App should work 100% if done settings properly, we have over 1000 installs using this app without any trouble about the functionality,
2. Yes, we agree on this point but the Shopify doesn't provide any functionality to show any alert or something while you are deleting the app from the Shopify backend. Although we have clearly mentioned in the app description about the uninstallation process, we are adding email functionality to instruct based on the feedback.
Hope to serve you better in the future and your suggestions are improving our app. Thank you.
I set the app up, but it didn't work properly, and made items that don't have inventory tracked show on the store as OUT OF STOCK. So I deleted the app, and in doing so, it stopped our Checkout from working! Which resulted in a 25% decrease in sales conversions for the 24 hours until we noticed the error. NOT HAPPY - would definitely not recommend this app.
We apologize for the experience you faced with our app. We've updated the app and eliminated its bugs so we hope that you won't be refacing those issues. Please try leveraging its new functionalities for applying limit restrictions to item quantities. This app is getting famous day by day. Again, we're extremely sorry about the bad experience encountered to you.