Lay‑Buys Virtual Terminal , 96件のレビュー

総合評価
4
評価レベルごとの件数
  • 評価の74%は5つ星です
  • 評価の3%は4つ星です
  • 評価の4%は3つ星です
  • 評価の5%は2つ星です
  • 評価の14%は1つ星です
2018年6月19日

not sure if this is still live... i got one order via this probably 1-2 years ago, nothing since and a customer filed a not as described claim for a custom order and they refunded all payments!!! :( be careful, if the amount is high, you might get burned like i did... i wish they contacted me to let me know they have improved the app. or at least if its still live...

Idilvicefashion
アメリカ合衆国
アプリの使用期間:2年以上
2018年3月8日

i don't know but i have had the app since 2016 and no order as ever come through with this lay-buy . 1st order come through in Feb 2018 and there was a technical fault . customer paid for the 1st instalment then it was cancelled they tried again and it went through ,.. i got the 1st payment but no order .i called the tech support and they said everything is okey both side. after a couple of weeks the customer wants to pay for the second instalment and they email us that they can do that. I had to delete the app because this sounds like a stress for me and customers .. Hope there is other app that offer laybuy.

Rasta Lion Wear
オーストラリア
アプリの使用期間:約1年
2018年2月11日

Been waiting since November for assistance via my tech agency - Pixel Supply. No one will respond to emails for assistance. Missed out on many sales because app wasn't working. Followed all instructions and asked for support with no response.

Cristyscollection
アメリカ合衆国
アプリの使用期間:8ヶ月
編集日:2019年3月15日

BEWARE! If you uninstall this app, it still shows on your website and people will continue being able to use it!! I just found that out the hard way. Erg!

Also, there is no way to set a minimum order amount. If a customer buys a $1 product, they can put it only Lay-Buy. Crazy! :-( I would have kept the app if there was a way to set a minimum order amount. It really messes the flow of things up when I have a bunch of $1-$5 orders pending.

Kimmy Snabric
アメリカ合衆国
アプリの使用期間:7ヶ月
Lay-Buy Financial Solutions Pty Ltdが返信しました 2019年3月15日

Merchant also needs to deactivate the gateway.
Rather obvious!

編集日:2022年2月2日

I have contacted the shop now three times for help uploading this on my store, I have not received one answer, so would I recommend this app definitely not, support is the biggest key in any business which have had none here.

Nizhoni Traders LLC
アメリカ合衆国
アプリの使用期間:6ヶ月
Lay-Buy Financial Solutions Pty Ltdが返信しました 2022年2月2日

We have replied to your emails - however, your hosting provider must be sending them to a spam box.
Please call us from the phone number listed on our website.

2023年1月28日

From the start of offering this additional payment method for customers, it has been nothing but a huge disappointment! Having to take time to address customers questions in regards to how it works to then the customers who used it to then just cancel it. Having customers file claims with Pay Pal because of the lack of information on how the payment platform works. I just yesterday got a new claim from a customer over this. It has been aggravating, time-wasting, and worst of all the person who handles customer service which his title is Chief Executive has NOT been helpful at all. Only more of waistful time!

TRIBU SPIRIT
イギリス
アプリの使用期間:2ヶ月
2018年5月28日

I download this app. I can not even get past the API part. I enter my information. and hit save and it does not save it. I do not know it would work for my website or not. Just sad

Addicted 2 Jewelry
アメリカ合衆国
アプリの使用期間:26日
2020年2月8日

Honnestly, this app should get a serious review of the Shopify app store...

The first red flag for me was that the copyright on their user-interface says 2014... I mean, in how far should you trust a payment gateway system that hasn't updated their copyright since 2014, or even taken the time to add the necessary code that shows the current year? (What about GDP regulations of 2019?)

I installed the app and honestly was very skeptical from the start: there are countless grammar errors on the user-facing side of the app, the whole user experience doesn't make any sense, as it displays different installation processed in different places + it seems like there are no actual fixed names for any of the functionalities. I believe that this app was written by a single person, which also leaves me a little worried.

Now, the actual installation doesn't actually work... The "install embedded app", which I believe should either take you to an app that would create an embed on the front end of the website or install the code for it, simply redirects you to the first page of the app.

I then contacted support, which I believe wrote the app (Warrin), he didn't address the issue that I mentioned in my message but instead asked me to "Then finally do a copy of your PayPal credentials into your dashboard, per steps below". Strangely enough, the app doesn't have any inputs for these Paypal credentials, which I also mentioned in my message, but he didn't address the issue.

Then, what I found very strange, is that the app and he specifically ask you for the Paypal credentials. (Email address + Password + Signature). * This is against Paypal's terms.

A third-party app that functions with Paypal, should make use of the technology using API keys or webhooks, and never ask a user for the account email or password directly.

Anyway, I now deleted the app from the store, and I believe that Shopify should seriously review this, and I believe that the developer should make sure to update the app, remove the bugs, have a clear user experience (not use different terms in different places), and review its functionality to ensure it's actual operations are legal.

I wouldn't waste my time downloading, as the actual app simply doesn't even work...

The Design Part
アイルランド
アプリの使用期間:1日
Lay-Buy Financial Solutions Pty Ltdが返信しました 2020年2月10日

Hi Max,

I saw your rating for our App.
I will review with my development team in our weekly meeting this week.
Please see my comments below in response to your points:

“”user-interface says 2014... I mean, in how far should you trust a payment gateway system that hasn't updated their copyright since 2014, or even taken the time to add the necessary code that shows the current year? (What about GDP regulations of 2019?)””

This is a fair point and we need to update our 2014 text. We did update our privacy and other regulations to adhere to GDP in 2019. We will have this updated this/next next week.

“”grammar errors on the user-facing side of the app, the whole user experience doesn't make any sense, as it displays different installation processed in different places + it seems like there are no actual fixed names for any of the functionalities.””

We will check for these grammar errors.
Don’t really understand your other comment

“”I believe that this app was written by a single person, which also leaves me a little worried.“”

No, a team of 1 designer, 2 developers. Behind the App is a payment gateway with in/out APIs that communicate with PayPal. So also a PayPal developer.

“”Now, the actual installation doesn't actually work... The "install embedded app", which I believe should either take you to an app that would create an embed on the front end of the website or install the code for it, simply redirects you to the first page of the app.””

You state that you believe an install of embedded app will either take you to an app that would create an embed on the front end of the website or install the code for it. Our App does not function this way. The App only performs reporting functionality and resides within a merchant store’s backend admin, for their payments tracking for all lay-buy orders.

“”The app doesn't have any inputs for these Paypal credentials””

The App doesn’t have a tab or input section for PayPal credentials because the App only performs reporting functionality. Our gateway and APIs, webhooks communicate with PayPal’s APIs (seven PayPal APIs)

“”A third-party app that functions with Paypal, should make use of the technology using API keys or webhooks, and never ask a user for the account email or password directly.””

As stated above, the App performs only a payments reporting function. We do not ask merchants for their PayPal email and password - as a third party gateway partner, we ask merchants for their three credentials in order for us to match the recurring payment transactions to their profile for payments to be paid directly into their PayPal accounts. We are a global PayPal partner with our gateway and APIs, webhooks communicating with PayPal’s APIs (seven PayPal APIs). This partnership includes PayPal tracking all global payments, we pass for their processing.

Thanks
Warrin

Warrin Van Deventer
Chief Executive
Lay-Buy Financial Solutions Pty Ltd

2017年1月28日

Most difficult app to get activated on Shopify.

Shop Till You Pop
南アフリカ
アプリの使用期間:約14時間
2021年5月24日

I was never able to use the app. My shop has its own domain and i kept getting redirected to lay buys homepage. under their forms to set everything up it shows shopify as an option but your store has to have the "myshopify.com" in the domain. It was extremely frustrating to try and figure out and after an hour I gave up.

Inked Native Leather
アメリカ合衆国
アプリの使用期間:約1時間
Lay-Buy Financial Solutions Pty Ltdが返信しました 2021年5月24日

Hi
Every Shopify store has a .myshopify.com URL.
Your URL is inked-native-leather.myshopify.com
I’ve just fixed your URL in your setup.
Please check now - I will drop you an email too, so we can support you via email communication.
Thanks,
Warrin