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i used this app to help convert to quickbooks, i was struggling to do this manually and contacted the support team. Sherwin talked me through the whole thing and took all the stress away. customer support is first class!
Only new to the app but Rominick provided great service therefore I would recommend this app for the support
The first time interacting with the support, Ben took ownership of the problem and got it fixed. No pointing of fingers, very refreshing, well done.
I had an issue synching some transactions from my Shopify store to Quickbooks Online. Sherwin asked my chat and resolved my issue in seconds. It has to be one of the quickest and easiest customer service calls on record. Thanks Sherwin for being a superstar.
I just subscribed to Quickbooks and decided to try this free app. I was having some issues syncing my orders. Vince from customer support was able to help me get the data I needed. He was extremely helpful. I loved how quick he was able to resolve my issue.
OneSaas support chats are awesome. I'm connected with a support specialist within minutes (at most) and they are always helpful. Sherwin resolved our problem in short order just today.
Overall a great app. Customer support is excellent when you have problems as well. It's a little hard to get it all set up correctly but it saves a lot of time when you do.
Great app, big time saver. Lori was a huge help getting a few things worked out in mapping to my quickbooks. Amazing when you can find someone who is more than willing to help and offers knowledge and solutions that make a small business owner's life easier. Super grateful, Lori!
Troy in support was brilliant with his help. highly advise anyone to use this app as they are a company worth supporting. Very good product and backup service
I haven't used the app yet, as I am a new user, so this feedback is more about the setup process and Sherwin (who assisted me through live chat). Selections were confusing and fairly technical IMO, however, Sherwin was very patient and helpful, as he explained and supported me through each requirement step-by-step. Very helpful indeed. Perhaps fields can be better described for non-professional accountant users.