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I needed to install QBOG for my second Shopify store but was having problems. Rafael helped me get all set up and even fixed a lingering issue on my first store. Thanks!
Just getting started with the app and setting up basic integrations. Troy from customer support / chat was incredibly helpful with a prompt email response and then jumping into Chat with me to get everything set up.
If I could give this zero stars I would. I set this up and configured according to their guide and upon the initial synch it DOUBLED my inventory and did not synch it according to the SKU or Product Name. It created new inventory items in QB for ALL my products using the SKU number as the Product Name and SKU number. They did not help me and said sorry, there's nothing we can do to fix it. BEWARE!
Hi Depeche-Toi,
It’s unfortunate that the initial sync doubled your inventory. We have tried to help understand what enabled the sync to do so whilst on chat with you. As the account is closed – we cannot troubleshoot any further but from what we can gather, the sync was set to match products by product name rather than SKU and to create new products that didn’t match as inventoried items. Our guides show the option for items to be matched by SKU as well as product name and would have been happy to work with you on configuring the workflow so that the inventory is not doubled for your syncs going forward. Again, it is unfortunate that your inventory doubled during your sync and we're happy to go through all sync settings before you sync again if you wanted - we're available to chat live in app or send a quick email to support@onesaas.com
- OneSaas Customer Support
Thanks, Sherwin, a lot of great help.
I contacted Karol at QuickBooks online and she was fabulous! She got everything setup for the sync between QBO and Shopify. I would have never figured it out. So glad I had her. Thanks Karol :)
I recently purchased a business and had historical Shopify data to sync with QuickBooks Online. Troy was extremely helpful (and fast!) at getting this all updated for me. I'm honestly very surprised given I attempted this at 10:30pm a night. Wasn't expecting a quick chat bot to actually be helpful :) Saved me a huge headache. Thanks, Troy!
Rominick provided excellent customer service and was able to resolve all of our issues in no time at all!
However, it would be more convenient if users could un-sync and re-sync data on our end instead of having to contact support to do so.
Rom is amazing. Thank you so much for your help.
He has been helping me with connecting my shopify to QBO and syncing my information.
The app is brilliant and I cannot recommend the customer service team enough. I had some queries and Sherwin the agent I was dealing with could not have been more helpful. Solved all my problems and made the whole process so straight forward.
Vincent was very helpful getting everything synced over and helping me understand the process. Highly recommend!