QuickBooks Online

As of Jan 26 2026 this app is completely broken and useless. They forced an upgrade from a fully working solution to a solution that does not work AT ALL! Support useless - Total support suggestion was try a different browser or clear your cache. Are you kidding me?? Why are you BETA testing an app on all your customers? I like the new system and full integration with QBO UI but its just not ready. What are we suppose to do, Go pay for a 3rd party for 6 months till you fix it? Really whats the solution?

I am giving 12/10 for my experience with Francis in customer support. He delt with a disastrous app upgrade that developers PUSHED. I have never experienced such a bad roll out. NO WARNING. IMPOSING NEW GLS!. Not working fully, causing paralysis, nothing could sync. It was pretty impressive how bad they got it. I hope they learn and take the feedback and design something better. They cost us money & lost trust in their product. I don't want to hear a "we are sorry to hear this feedback" That just feels patronising.. Honesty would be refreshing. like..."We Messed Up"

Nick was very helpful with resolving a sync issue I had between Shopify POS orders and Quickbooks. He helped me figure out what was missing to sync the orders as well as how to prevent it in the future.

I spent the entire day in support with Angel, who truly lives up to the name. They persevered and were able to piece together a workaround that let me return to the legacy version, which I really appreciate.

Unfortunately, the reason I needed help at all is that what was once a great app has taken a serious step backwards after the forced update.

Please, if you haven’t updated yet, I strongly suggest holding off until these issues are resolved.

I'm a bookkeeper with 4 of my clients using Shopify and more coming. For those having issues with the new connector, I hope you can work you way through the new process, I spoke to two customer service agents today. WEN was helpful and had a good attitude.

New Connector issues: I actually like the new connector, the old one had other issues that were very frustrating and time consuming, we used the 'payout only' option, but the sales were either input with "HST EXEMPT (Purchases)" or "Out of Scope", so we couldn't use the QuickBooks Sales Tax screen properly. We took our time to change all those Sales back to "HST EXEMPT (Sales)", because our clients usually had two to 5 avenues of income and we needed to see the total sales. Then we simply input a journal entry for the sales tax from shopify (the connector did not bring over the taxes).

So, with the new connector, we choose to bring in all sales, turned off product tracking because that information is in Shopify anyways if needed, and then each sale is imported as a sales receipt to Undeposited Funds, matched to each payout to the bank. It can be very quick to verify that all the sales receipts and payouts match, and the whole process is a lot smoother for us.

The hiccup I had today - One of our clients with 4000+ product/service items had nearly 200 products as 'inventory' instead of 'non-inventory', which I did not notice at first. This is where we turned off product tracking, deleted all those sales receipts and payouts, and requested re-sync. The first person I spoke with seemed to believe I was talking about the old connector, or didn't seem to understand the question - I honestly didn't look at the inventory items and neither did they. I spent nearly 2 hours on chat between the two, and although it will take another 3-4 hours for the sync to actually come through, I can say I feel confident with Saasant's syncing capability. We've used the saasant tool Saasant Transactions to move clients between QuickBooks accounts a few times now.

I had a great experience with Jasmin from the QBO Connector support team. She was extremely helpful in assisting me with integrating Shopify and QuickBooks Online.

Jasmin guided me step by step, explained everything clearly, and made sure the integration was set up correctly without any confusion. Her support saved me a lot of time and stress.

Highly professional, responsive, and knowledgeable — I truly appreciate her help. Thank you, Jasmin!

Nick was incredibly helpful and efficient in resolving our Shopify–QuickBooks sync issue with multicurrency. He took the time to understand the problem, explained things clearly, and ensured everything was working correctly before closing the case. Great support experience—thank you, Nick!

Totally broken. Right now I am getting detailed transactions and can't switch to summary sync. Essentially this spams our quickbooks with every sale rather than sales for the day/week etc. I reached out to Intuit for help and their support people had no idea how to help. I've emailed their support team as well with no responses.

Jebran was helpful. Unfortunately, it was identified as a new issue and it has been escalated to development team. Initial sync and connection was good but the app requested a resync, and I can't change the settings. Still syncing though.

Chelle helped us diagnose a few issues, and overall the support team is incredible, responsive, and generally happy to help. But they really are limited in their technical-backend know how.

The problem here is that the application itself is laden with critical bugs and sync errors. After an internal audit, the connector missed over $4,000 in Shopify fees that it simply did not connect.

We wasted roughly a full week of our accountants time trying to find various errors only to realize the connector simply is missing multiple entries.

We opened a support ticket for: "Transaction cannot be applied to Deposit. Either Referenced Transaction's Account is incorrect or the Transaction has already been applied to another Deposit" Errors. It has been two months now and the support team is clearly perplexed and unsure of where to direct us because there is a major backend issue that has yet to be fixed. On the payouts, there is no CSV/ Export version to cross reference between the CSV from Shopify. There is also bugs on certain payouts which force you to review/ confirm every single order manually.

We wanted to love this native integration and solution so much, but it simply does not work.