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Great Support. Worked with Paul, started the chat and he was there in a minute. 15 minutes later, he had helped me clear and sync about 3 months of backlog. Great attitude and problem-solving qualities.
Awesome App. Syncs everything automatically. Customer Support is amazing. Saves us so much time every day with Accounting, Logistics and Fulfilment. Can highly recommend.
Updated 9/13/2023 - I have been trying to have a problem with syncing addressed for a little over a year. I have tried to get help, and no one has been able to get anywhere. Sherwin hit me up today when I was performing a manual sync and offered to fix the issue. OUTSTANDING customer service!
I am merging Shopify and QBO. Some of the directions weren't as easy to use as I thought. Once I talked to Sherwin, every was crystal clear. Nothing beats great customer service.
I was assisted by Ben and he was extremely helpful. Wonderful customer service and he resolved my issues very quickly.
Had a sync issue with a handful of orders ("2500 - Invalid Reference Id : Line.SalesItemLineDetail.ItemRef"). Clarisse helped me out over chat, within minutes the issue was sorted. Very satisfied with the app.
Karol helped me when I had a glitch from some other software! Working again! Thanks so much for your help, Karol!
I use this app to sync my Shopify transactions with Quickbooks Online. Whenever there is an issue with the syncing, I Chat, and issue is fixed immediately. Troy was a great help!
Sherwin helped me quickly and efficiently. I love the help section of this application. Thank you so much!
Dean with the support team from QuickBooks, helped me and went above and beyond to make sure I have everything working perfectly and syncing all the invoices and refund, much appreciated
Ben in customer service was a great help in resolving my syncing issues! He explained everything well and was able to answer all of my questions.