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Thanks David from customer support. i was looking for functionality to integrate two shopify ecommerce store (under one account from shopify) to be connected via QB connector in one single account. MR. David has went with me step by step with photoshoots from my account with patience and professionalism till i confirmed i am satisfied with outcome. that make me more satisfied with exceptional customer support that QB not only the distinguished features and ease to use they have.
Paul really helped out with syncing everything and testing things out. Very fast, friendly and helpful customer service. Def recommend this app.
Spent almost 1 hour online chatting with customer support. Excellent customer service, Troy is very patient, and he fixed up all the errors, all good now.
The product can be complicated to set up, the guide assumes you know accounting really well so you may want to get your accountant to help you set it up. I just wish they had the option to have screen sharing because that would saved us a TON of time sharing screenshots. It would be nice now that Intuit bought OneSass because there are times when having a QBO expert available would have made troubleshooting issues easier. If you run into problems with data imported you may need to get Transaction Pro app add-on because that's the only way you will be able to do bulk deletes of data that's imported. The support you get really depends on who answers your chat request, but usually, it's good. If you get DEAN then you have it made! He is amazing! Probably one of the best support people I've ever had the pleasure of working with. Thanks Dean!!!
I have to thank David for his incredible help. Quickly sorted out all the issues so we could continue selling. This makes life so much easier. It is was much appreciated.
I struggled a bit with my initial connection.
Paul from the service desk was excellent. He walked me through the steps I was missing and was very patient while I read up on the missing information through the links he provided. Top shelf service.
Sherwin spent a great deal of time to walk me through setting up this integration properly. Very helpful. Thank you for all your help Sherwin.
I am going to use this app to get a better handle on inventory. Sherwin was very helpful and provided me with a couple of tutorials that I think will be very helpful to this novice. Wish me luck!
Dean from customer support did a great job on helping with my synch errors. We chatted online and he was able to solve the issue within minutes. Thanks Dean! I had another chat with another support rep named Paul. He also provided great service! He sent screen shots to help me through my issue.
Thanks Paul!
Clarisse was very helpful with getting everything set up and working how i needed it too for my business, very polite and always ready to answer any questions i have! Set up was very easy with the help of Clarisse! Thank you!!