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Ronnie was incredibly helpful. He set up my entire integration! Sincerely appreciate all of his help.
One of the most frustrating software experiences I have had in 9 years of business! There is no step-by-step installation instruction--you have to search fro everything or sit on the chat all day to try to understand it. NOT a seamless integration with Shopify and/or Quickbooks. A total waste of an entire afternoon is all using this app amounted to for me. The customer service guy was really nice, but the program is just not user-friendly if you aren't actually an accountant.
Hi Cedar Hill Farm Co,
We're sorry for the experience you've had. We've taken on your feedback and will make an effort in improving set up and guidance. Our team have reached out with suggestions on helping sync your inventory into QuickBooks Online. If you have any further questions, please email our support team at support@onesaas.com and we'll be happy to help.
- OneSaas Customer Champions
Very excited about how easy this app seems to use! Had to chat to troubleshoot connection issues, but Karen answered me immediately and got me fixed in about 2 minutes!
I am a bookkeeper and use this app for ten different retail companies. I do not know what I would do without this app. Every support person I have chatted with has been very helpful and always responds quickly. I have chatted with Troy a number of times and he is very knowledgeable, friendly, and helpful.
I had questions about synching my data to QB and Lori provided great service answering my questions quickly.
Great product! Have used it for a while in an old store and Sherwin helped me to build a new connection
I absolutely love this app and the customer support is amazing! Thank you Sherwin for walking me through set up your help is much appreceated.
Setup was simple and Dean quickly helped me with my questions! I look forward to seeing how well it integrates with QBO
Looks great but doesn't support Shopify Edit Orders. So if you edit an order, a customer pays the updated invoice in Shopify, it will not sync over. That money will not be accounted for in quickbooks.
Hi Products On White Photography, thank you for taking the time to try out our app. Our team is evaluating how we can improve syncing edited orders suited to your business needs. Our advice here is to configure your integration settings to only sync invoices to QuickBooks once they are final and paid. If you need help doing this, please reach out to our support team via support@onesaas.com.
I just downloaded it so I cannot say much yet about the app, but I will say that their service has been very good and quick. Troy was super helpful late at night, and got my questions answered very quickly!