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UPDATE 1/4/22: Rafael helped us with a follow-up issue and was extremely helpful. Thank you so much! Troy has been instrumental is resolving the issues we encountered after we went through the integration. I thought a workable solution might not be possible. I explained each issue to Troy and he handled the additional configurations from his end. There is one item I have to fix inside of Shopify, after which Troy told me to reach out and he could perform a refresh to finalize it. This worked out amazingly and in less than time than expected. Thanks again Troy!
I'm a brand new customer and just at the tail end of setting up my integration but had to hop on to leave a 5-star review for the outstanding customer support I received today from Paul. Getting all of this set up was weighing heavy on my and felt far beyond my capabilities but Paul walked me through each step, shared links and screenshots and was so friendly and patient through the whole process. What an awesome representative of a company that now has my loyalty for life. Thank you, Paul. You are a real asset to your organization!
Lori was incredibly helpful in getting my account set up. Would recommend! (Especially if it's Lori!)
Ben's exceptional customer service truly impressed me. He was incredibly helpful, patient, and knowledgeable throughout our interaction. His prompt responses and willingness to go the extra mile made my experience outstanding. I couldn't be more satisfied and would highly recommend seeking his assistance for any future queries. Kudos to Ben for a job well done!
We've had issues with inventory not syncing correctly, but Karol really helped understand exactly what the problem was and did a fantastic job of answering any questions that we had.
We had a few issues with syncing and tax set up errors, Ronnie fixed them all quickly and simply and the one he couldn't immediately fix he followed up via email and now we are back on track. This is so much better than previous app we used to connect. The support team are great and so polite and friendly. Would recommend.
Very good customer service. Sherwin helped me with walking me through the integration process as well as taking over when needed and giving best practice instructions.
We enjoy the app. Karol really helped us with the setup with shopify integration to quickbooks online.
Vincent was helpful and assisted me quickly with the issue I was having after I explained the issue.
I was struggling a lot setting up the app and Troy was amazingly helpful in getting me set up. This is definitely one of the best customer service experiences I have ever had, highly recommend!