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Rom was able to fix all of my shopify connection issues for me. I was getting error code 6140 on all of my invoices for a 2 month period and he saved the day! Thank you so much Rom for fixing this issue for me.
The app is great. Works well. When I ran into trouble Sherwin was able to help me quickly and professionally. Thank you
Outstanding support by Ronnie from the QB team in helping us install QB Connector; thank you much! Definitely recommended.
7/1/21 - Had another issue (Self created) again.... Worked with Dean and man, I tell you what, these guys are AMAZING. Super quick response time got right to the issue and helped me with a fix. What an amazing team, thank you for making it so painless!!!! I am using this app to integrate my existing QBO system to my new shopify store. Had some hurdles (self created) that I needed some assistance with. I used the chat support in the app and spoke to Rafael. He was more than accommodating, and helped me understand the process that I had to go through to get things to work correctly. Very helpful! Good support and customer service is most important to me when I am having issues. OneSaas has been there to help.
Sherwin has been an absolute gem in helping us with the few errors we had! His response was immediate and he resolved it in no time at all.
App has some quirks, but it's a really great thing the support is outstanding, quick, and knowledgeable to get you through them. Vincent is radically different (read: EFFECTIVE) from the typical Quickbooks Desktop + Online support I've had to deal with for decades, and saved my team literally hours of trying to figure out some duplicate customer/invoice sync issues. He not only solved the sync issues, but singlehandedly transformed my admittedly negative view of QB Support--enough for me to write a glowing review a 1:00 AM. Kudos to the OneSaas team, and hat's off to Vincent.
Finally an app that actually syncs to QBO properly! Had some questions about set up, so I used the chat and received excellent help from Rom.
DEAN was fantastic, patient and very helpful! I was very confused with QB and he simplified it for me!
The app is easy to use and syncs everything from our Shopify store to our QBO. I also received great support from the customer care team.
The App is great and the support I received from Ben in setting up the synchronisation was spot on!