QuickBooks Online Global

We use the app to connect Shopify POS to QB. TROY at the support / help desk was really helpful and very accessible via the chat feature in fixing some syncing issues we had. He did it so quickly and cleared up our other issues that he saw before I had a chance to ask him to help with them as well! Had some follow up issues and CLARISSE cleared things up very quickly and showed a lot of patience in dealing with my issues! The Chat feature is really great and CLARISSE was very knowledgable about solving my issues Just had a chat with RONNIE. Super patient and helpful and great at explaining order flow vs payment workflow to me. I inadvertently caused an error in the sync process due to a change in the payout mapping that I made. RONNIE resolved my issue and really helped me to understand what the mapping meant. Very grateful to have RONNIE help me!

Sherwin is cool and reached us when there were issues in our integration.
I never expected this kind of proactive support earlier and pleasantly surprised.
Sherwin is to the point and resolved the issue quickly and super knowledgeable.
I would recommend this app and Sherwin as Customer Support any time.

I was having challenges with the setup. Rafael kindly explained to me how this app was different from what I had used before. He also looked at my configuration to confirm everything looked good and that I shouldn't have any problems going forward. Thank you, Rafael!!

Ben was able to help me on a more recent issue. Thank you, Ben!

Sherwin was very helpful with the initial integration. He was patient and prompt. He cleared all the issues and explained how to manage them in the future.

Fourth time: Sherwin helped me with synchronisation. Thanks a lot Sherwin for giving the best customer service. Keep up good work.

Third Time: Karol helped me recently in synchronising all our invoices. She was very good in her work and provided me with support whole heartedly. Thank you Karol.

Second time: Paul helped me second time when i was struggling to sync the order workflows from shopify to QBO. I am writing to thank Paul for helping me today with syncronizing issue. I wasn't sure as i was very new to this. Paul helped me wholeheartedly and patiently while i was trying to work it out. Paul not only helped me but also gave me additional information and corrected errors on my workflow. Thank you so much Paul for helping. I couldn't have done it without your help.

First Time: Rom was very helpful. I wanted to check if my data is deleted from shopify app so i can start a fresh. Rom helped me quickly, efficiently without any waiting time. He answered all my question and send me detailed explanations with screenshot. He also provided me with a guide to go through in future in regard to shopify integration with quickbooks. Thanks a lot Rom. Excellent service.

I had an issue with my shopify order number being a duplicate order number in QBO I first talked to Paul before I got disconnected. When I came back on I was talking to Troy. Both were very helpful and patient with me. Between them both I hope we got the issue resolved so it doesn't happen again. I wont know for sure until another order is placed online.

I got a problem with sync, actually it was my fault, but the chat support was really good .Thank you Dean for your time and fast support.

Clarisse helped me so much! She was super patient and took the time to help me find a solution. Best customer service ever!!!

Rominick helped me get set up with the Shopify connector. it's working as needed so far. QB has always given me excellent service.

We had an error in Shopify to QuickBooks integration Clarisse from their Support team helped us & the issue was fixed immediately.