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Look. I dont always leave reviews. Time-consuming and honestly I hate typing. But after a week of youtube, websites, trial and error with real bookkeepers and no success; I had to leave one for this app and Karol, specifically. They went far above and beyond my expectations. I run a print on demand Shopify store for our local small business. Shopify sends me payments but after they deduct fees. I have to create a sale receipt manually for every single order too, and I was having to make journal entries for every order if I wanted granular detail on a per order basis. Not ideal. I was hesitant to try this app thinking, why hadn't anyone on all the sites and videos I visited talked about this? It must not work but I will give it a go. While the guides were easy to digest, I didn't trust them or myself any longer so I requested support Chat. In comes Karol! Absolutely delivered on answering my questions. Patient, thorough, willing to explain things so I understood them better. Honestly, probably the best technical support I have ever had on the interwebs. If you are dropshipping or doing POD I highly recommend this app. Makes life so much easier. Karol, if you ever leave the company look me up! I want you to come run our customer support department in Vegas!
Amazing app. Was a bit confused how to set it up but Marck is extremely knowledgeable and helped us out and was super quick with everything.
Sherwin, thank you so much for helping me out today. The people is great, the app is great, highly recommended !
App works very well and is very straightforward to operate. We tried for a period of time but due to a change in our accounting system we had to cancel it but would definitely go back to it were we make changes to the accounting package which will enable us to integrate this app.
Hi there, thanks so much for your 5-star review of OneSaas! We're sad to hear that you needed to cancel the service due to your accounting system. Is there any way we can help? If you have any further questions please contact our support team who would love to assist you: support@onesaas.com
Best regards,
Arfy Papadam
OneSaas
This makes integration with backend accounting a breeze. Works really well and a kind of killer feature for quickbooks. Support is great - available, fast response and have never failed to solve my issue on first contact. Clarisse today was super helpful for the 4 minutes it took to diagnose and resolve an error. All in all I had an issue for under ten minutes which is awesome.
Great app! Their support is amzing, I messaged with Rom and he was fantastic, stayed with me until all issues were sorted.
Excellent customer support! I was having a couple of minor issues in the integration to QBO. Rafael quickly understood the issues and worked to resolve them quickly.
Clarisse was extremely helpful setting up Shopify integration with my Quickbooks, awesome service! She was able to answer all of my questions and made some suggestions that I otherwise would have done incorrectly.
I received great service from Marck. He was quick and answered all my questions. Even made a few suggestions to help improve the usage of the app.
What a great app and customer support! If you are unsure of how to set up, sync or use the app use the chat function! Thanks Rom!