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The integration with quickbooks is great and the customer support is really amazing. Sherwin was quick to help resolve our issues and provide guidance on how we could better utilise quickbooks
This app/company are both unresponsive. If you're a Canadian business, look elsewhere. Their integration will not work with multiple tax rates (provincial tax rates). Also, though responsive on email, they will refuse to call you when asked and fixes will take 2+ weeks. This is all very confusing to me because it worked perfectly fine with my trial? Also, they are an Australian company which will keep you waiting for a response.
Hi Eric,
As we've discussed privately, we've given you a full refund on your yearly payment.
It was very unfortunate that our support staff were unable to call you at a time that suited you. Our live-chat support staff are available 24 hours to accomodate our customers across the globe.
In the meantime, our development team is in the process of debugging the issue around the grouped Canadian taxes. We will notify you as soon as the issues are fixed so we can get you set up on a new free trial. We'd love to give you the opportunity to try our update before subscribing to our paid service again.
Best regards,
The OneSaas team.
I had issues syncing my shopify and QBO, Sherwin helped with step by step instructions on how to resolve the issue and also gave me great insight on other things I can do with these two programs working together.
Thanks for the help Rafael ! It was simple and easy to communicate with you ! A direct answer to a small question I had about start-up. Thanks again!
Paul was extremely helpful. Helped me setup my shopfiy store to sync to quickbooks and knew all the answers to my questions. It's a rare moment when online support actually works!
thanks Paul
Only just started, but the service is very quick. Instant customer service so far. Thank you Karol and friends.
I had some issues with connector and my products were not syncing, but Clarisse helped me out, and my problem was solved.
Awesome service and setup. Ronnie helped me get everything set up and working in no time! Highly recommend.
Rom was absolutely amazing! Being so new to to this I needed extra help! He went out of his way to guide me through each step and explain why and how to do everything.
Ben was super helpful and sorted out our issue with great knowledge and a speedy response. This is our first time linking Quickbooks to Shopify and the process was very straightforward.