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Sherwin was super patient with me and had answered all my questions. Thank you for all your help to make this install easy
I had the pleasure to work with Sherwin.
The support was exceptional. The kind of interactions that re-assures my selection of working with the QB solution.
Exceptional!
Keep up this amazing job.
LH
David was able to solve the problem I had straight away as I needed to pull shopify data further back than what was offered to me. Thanks!
This app erased a LOT of my inventory in Shopify after it's syncing. It's now caused me to shut down while we do inventory and lose out on sales. I've emailed and have yet to get a response. This is completely unacceptable!
Great customer service through the chat feature however the app is clunky. I would expect seamless, instant transactions considering it is owned by Intuit.
Not recommended because it has lots of bugs. I had what support called "unknown errors" and orders that just didn't sync at all without warning or error messages despite the big green checkmark showing everything was working. An app like this needs to be 100% reliable once set up properly.
Just a few of the many bugs: Sync is extremely delayed. Can't set up customer payment terms to match shopify. Can't manually re-sync an order. Any changes on the Shopify order side are not re-synced.
Hi Dalla Terra, thank you for trying out our app and providing this feedback. We have reviewed your chat interactions with us and we're sorry to say we cannot find any mentions of "unknown errors". For the vast majority of data that didn't sync without alerts, these are usually due to configuration mishaps. E.g. You may have ticked a specific filter. Please get in touch with our team via support@onesaas.com, and we can help deep dive into any missing orders promptly.
With regards to customer payment terms, yes it is true our app does not handle this matching. Our team are exploring this feature, however so far we have found that most B2C businesses do not require payment terms matching, or require incredibly specific custom rules which we currently cannot support.
As for re-syncing an order or syncing ongoing changes to the Shopify order, many of these limitations are tied directly to your QuickBooks. For example, you cannot amend line items on a paid invoice/receipt within QuickBooks.
Ben is amazing. Give that man a raise. He helped me with the set up and answered all of my question. 12/10 Service.
Sherwin was very helpful in setting up the system for me and answering questions about the app and Quickbooks in general to help me solve some issues
On first connecting the app, i had error messages. I contacted support and Clarisse helped really quickly with my sync errors. Brilliant, efficient service
SHERWIN was knowledgeable, patient and helpful whilst helping us set up the connection between our two shops and QBO. We couldn't have done it with confidence without their help. Thank you, Sherwin :)
Troy was very knowledgeable, helpful and polite. Great to work with! This guy really knows his stuff!